Business Manager
CurrentCommunicated with customers and vendors positively with particular attention to problem resolution.• Assisted with hiring process and training of new employees.• Improved business profits through innovative cost containment and revenue generation techniquesand save overhead cost by 4%-5% compared to the last period.• Coordinated team schedules to keep shifts properly staffed during busy periods.• Managed purchasing, sales, marketing and customer account operations efficiently by saving wastedcosts by 10% compared to the same period last year.• Observed each employee's individual strengths and initiated mentoring program to improve areas ofweakness.• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines ofcommunication, and ensuring high-quality service delivery.
