Communicated with customers and vendors positively with particular attention to problem resolution.• Assisted with hiring process and training of new employees.• Improved business profits through innovative cost containment and revenue generation techniquesand save overhead cost by 4%-5% compared to the last period.• Coordinated team schedules to keep shifts properly staffed during busy periods.• Managed purchasing, sales, marketing and customer account operations efficiently by saving wastedcosts by 10% compared to the same period last year.• Observed each employee's individual strengths and initiated mentoring program to improve areas ofweakness.• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines ofcommunication, and ensuring high-quality service delivery.

+Lead the Implementation and integration of legal technologies: Lexicata, transition of MyCase to Clio.+Improve attorney's performance and firm operation.+Communicating with clients to obtain information or documentation and maintain effective case management.+Work with attorney to re-organize office operation and practice management.+Develop training procedures and system, implement good practices and tools in case management and client relationship.+Plan and oversee implementation of new marketing campaigns for 2019.+Render additional paralegal support necessary.

Customer serviceSales specialistManaging customer's needs