Leonardo Arantes Fernandes Email & Phone Number

Valley Cottage, NY, US

Redwood City, CA, US

São Paulo, São Paulo, BR

• Led and grew team from 1 to 4 people, responsible for managing $28MM in annual transactions by automating processes through UiPath RPA (Robotic Process Automation) software
• Launched 10+ products to Finance and internal teams, decreasing operational manual tasks by 75%, and saving $218K in annual overhead costs
• Acted cross-functionally with 8+ leaders from different business units to build process flow charts, and align goals expectations, and decisions, by composing detailed product requirement documents and having weekly.
• Designed SQL-powered dashboards for automation products to measure performance and business impact, communicating real-time results to senior executives and business leaders
• Devised product road mapping of tenants’ refund requests, reducing approval time by 75%
• Created communications about payments services throughout customer journey, achieving 95% satisfaction rate and reducing operation resolution time by 50%

São Paulo, São Paulo, BR

• Managed team of 4 people responsible for operational key performance indicators
• Performed SQL analysis in large datasets, establishing 10+ financial KPIs to guide management’s decisions
• Improved customer satisfaction rates in 10-15% by running A/B testing to analyze impacts of different late fees in tenants’ invoices while maintaining a viable credit risk
• Defined operational strategies to collect overdue invoices by analyzing in-depth 3 years of properties’ sales and financial processes, while reporting results to accounting and credit teams, and CFO
• Led integration of Finance, Human Resources, and Legal departments of Casa Mineira, largest real estate company in Minas Gerais, acquired by QuintoAndar. Organized and communicated goals and deliverables to Project.
• Created first team of overdue collections for Casa Mineira by interacting with company's directors to identify opportunities to recover $0.5M

São Paulo, São Paulo, BR

• Managed 3 teams, total of 15 people, responsible for payments and billing process
• Headed scalability of customer onboarding from 1 task/contract to 1 task/100 contracts, reducing customers’ wait time from 3 to less than a day
• Designed process to improve landlords’ experience, avoiding 20% tasks and reaching 90% satisfaction rate
• Conceived an action plan to increase cash flow in $250,000 by analyzing pattern of tenant's bill payments

São Paulo, São Paulo, BR

• Developed new operation for termination of rental contracts, decreasing human errors by 80%
• Redesigned and created KPIs in Microsoft Power BI, providing weekly reports to high levels managers

Knoxville, TN, US

• Participated in the Lean Entreprise Systems Program led by Dr. Rupy Sawhney
• Selected to lead team of 6 students to work at BoatMate Trailers, manufacturer of customized boat trailers
• Delivered simulation analysis of new product line integration, increasing revenue by $1,1 MM a year
• Measured and presented assessment of bottlenecks in the current production line, impacting production by 25% of variability
• Created outsourcing strategy focused on cost control, saving 20% a year

São Carlos, São Paulo, BR

• Led a group of 10+ members, teaching Microsoft Excel Courses on and off-campus
• Collaborated with Marketing Department to sell internal and external courses, generating more than R$ 7,000 in revenue
• Conducted project of onboarding process to initiate 9 members

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Engineering - Be, Engineering Physics

Bachelor Of Engineering - Be, Engineering Physics

General Business Program, Business Administration And Management, General