Leonardo Caramon Email & Phone Number

Mexico City, Mexico

- I managed IT infrastructure, including networks, servers, anddatabases, to ensure optimal performance, security, and availability. Thisinvolved overseeing the day-to-day operations of multiple teams,conducting and implementing updates when necessary.- I applied knowledge of best practices and protocols to safeguard ITsystems and data, effectively mitigating risks and ensuring compliancewith relevant regulations.- I demonstrated strong analytical and problem-solving skills, activelyidentifying and resolving technical issues to minimize downtime andenhance system performance. When encountering technical challenges, Iutilized systematic troubleshooting techniques to diagnose and resolveissues promptly. This involved collaborating with technical teams,conducting root cause analysis, and implementing effective solutions torestore services efficiently.- I collaborated with cross-functional teams to identify and addressdata-related issues. I actively participated in discussions with variousdepartments, including data analysts, business intelligence teams, anddevelopers, to understand data-related challenges or requirements.- I exhibited technical leadership skills, effectively leading andcoordinating teams to ensure efficient collaboration and successfulachievement of project objectives. I provided guidance and direction toteam members, encouraging open communication, fostering a positivework environment, and facilitating the resolution of any conflicts orchallenges that arose. By effectively managing resources and timelines, Iensured the timely delivery of projects while maintaining a high standardof quality.Tools Used :Salesforce CRM (Okta, LivePerson, Khoros, Tableau, NICE IEX WFM)Slack Virtual WorkspaceFile Sharing and Data Storage Cloud (Fanbase, Adyen, Braintree,OneSource)

Mexico City, Mexico

- I provided exceptional assistance to customers over the phone and viaemail, consistently achieving a 100% customer satisfaction rate. Ipromptly addressed their inquiries, efficiently resolved issues, andmaintained a high level of professionalism in all customer interactions.- I leveraged my expertise to develop and deploy automated scripts thateffectively resolved common customer issues. By reducing the need formanual intervention, these scripts expedited issue resolution, enhancedthe efficiency of our support workflows, and allowed me to dedicate moretime to addressing complex customer needs.- I worked with multiple Enterprise Resource Planning (ERP) systems, Iproficiently managed and consulted data across various operationalfunctions such as finance, customer services, and project management. Isuccessfully exported and analyzed data from these systems, ensuringseamless integration and informed decision-making for the organization.Throughout my role, I demonstrated a strong commitment to deliveringhigh-quality technical support, streamlining processes, and leveragingdata systems effectively. My ability to navigate multiple data systems anddeliver exceptional customer service made a significant impact on theoverall success of the organization

Mexico City, Mexico

- I led and executed comprehensive testing strategies to ensure the higheststandards of game functionality, user experience, and performance.- I leveraged my extensive expertise, leading and mentoring a team oftesters, providing guidance, training, and support to ensure efficient andeffective testing processes throughout the development lifecycle.- I conducted rigorous testing procedures, including in-depth playtesting,system analysis, and bug tracking, employing advanced techniques toidentify and report complex issues, ensuring the delivery of polished andbug-free games.-I collaborated closely with cross-functional teams, including developers,designers, and project managers, I actively participated in design reviews,providing valuable insights and recommendations to improve gameplaymechanics, controls, and overall user satisfaction.As a senior tester, I played a pivotal role in maintaining meticulousdocumentation of test plans, results, and identified issues, ensuring clearand concise reporting and facilitating streamlined communication betweenQA teams and development teams for swift bug resolution and continuousimprovement of game quality