Projects:- Real State: Built a 5-year expansion plan for a high-end real estate developer;- SaaS (E-fitness): Defined company's organizational stucture and built its competence matrix for every level. Developed a 180° Assessment and Feedback Process. Structured a Promotion Process;- SaaS (E-fitness): Improved retention rate in ~50% by building a customer centric approach for the operations team, focused on client engagement;- Fintech: Structured Tech team's processes (bug tracking, feature development), reducing cost to serve in ~40%;- Fintech: Structured Operations team's processes, improving efficiency in ~30%;

Projects:- B2B SaaS: Structured goals and processes for the Operations team (Sales and Customer Success);- Energy: Built company's competence matrix for every level and developed a 180° Assessment and Feedback Process;- Consumer Goods: Built a Go-to-Market plan for a new product line, with annual sales goals > BRL 50MM;Trainning Sessions:- Planning and Execution Method (Structured: PDCA/SDCA and Agile);- Financial Accounting;- Corporate Finance;- Innovation;

Projects:- Machinery: Implemented Zero-Based Budgeting process;