Leonardo Cuce

Leonardo Cuce Email and Phone Number

Director of Business Development and Engineering @ Qontum
Melbourne, VIC, AU
Leonardo Cuce's Location
Melbourne, Victoria, Australia, Australia
Leonardo Cuce's Contact Details

Leonardo Cuce work email

Leonardo Cuce personal email

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About Leonardo Cuce

Highly developed leader, with more than twenty years of experience in building and leading organisations, and programs of work. Some of the key programs I delivered are the introduction of new operational frameworks, services, products, and infrastructure; operational integration resulting from the adoption of new and improved systems and processes; business and organisational transformation, including digital transformation and mission-critical systems; productivity and performance improvement; cultural change; customer experience and cost reduction.Areas of Expertise: Program and Project Management, Systems and Operational Integration, Systems Engineering, Business Transformation, Business Process Improvement, Productivity Improvement, Change Management, Cultural Change, Application Management, Product Engineering, Problem Solving, Mergers & Acquisitions, Strategy Planning and Delivery, Business Analytics, Service Delivery, Business Operations & Commercial, IT Operations, Vendor Management, Risk and Quality Management, Coaching, and Mentoring.

Leonardo Cuce's Current Company Details
Qontum

Qontum

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Director of Business Development and Engineering
Melbourne, VIC, AU
Website:
qontum.com.au
Employees:
11
Leonardo Cuce Work Experience Details
  • Qontum
    Director Of Business Development And Engineering
    Qontum
    Melbourne, Vic, Au
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  • Qontum
    Director Of Business Development & Engineering
    Qontum Mar 2023 - Present
    Melbourne, Victoria, Australia
    Leading Business Development & Engineering for Qontum.
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  • Nbn® Australia
    Head Of Operations
    Nbn® Australia Nov 2020 - Mar 2023
    Melbourne, Victoria, Australia
    Leading the Business Satellite Services BSS Operations Team responsible for the Activation, Installation, and E2E Support of NBN BSS services.
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  • Speedcast
    General Manager Operations
    Speedcast Nov 2018 - Oct 2020
    Melbourne, Australia
    Led the design and formation of the BSS Operations Team including the Operational Readiness and launch of the Business Satellite National Operations Centre. Led the Business Satellite Services BSS Operations Team responsible for the Activation, Installation, and Support of NBN BSS services.
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  • Super Leadership Pty Ltd
    Business Integration, Transformation And Change Leader
    Super Leadership Pty Ltd Jul 2018 - Nov 2018
    Melbourne, Australia
  • Telstra
    Operations Manager / Service Delivery Manager
    Telstra Apr 2018 - Jul 2018
    Melbourne, Australia
    Customer Service Manager / Operations Manager for Telstra and the Victoria Government accounts.
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  • Telstra
    Integration Leader / Program Manager
    Telstra Apr 2015 - Jan 2018
    Melbourne, Australia
    Led the Integration and Program Office. The organization supports Managed Network Solutions and Security Services globally for Telstra Global Enterprise Services and Telstra Business and Government customers.Led Telstra Service Operations Process alignment program, improving response and restoration targets and NPS; reduction of E2E Assurance costs and leveraging from economies of scale from Telstra Incident and Problem Management organizations.Improved operational performance of the Global Data Centre Operations.Led the group strategic and financial planning for FY16 and FY17 delivering $4M in savings (10%) by removing waste, simplification of process and automation.Led the Problem Management Enablement program delivering reduction of 20% of incidents during FY16 and preparing the framework for ISO 9001 quality certification.Set the Program office which managed more than 80 projects per year.
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  • Telstra
    Isp And Authentication Services Network Manager
    Telstra Mar 2014 - Mar 2015
    Melbourne, Australia
    Managed the Operations team responsible for the E2E support of Telstra Authorization and Accounting network, servicing all broadband customers (Cable, ADSL and NBN). Introduced the team to Agile methodology delivering improved customer service levels, staff engagement and productivity. Established the Global Data Centre Operations group in Pune, India operated by Infosys, expanding Telstra Service Operations in Asia.
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  • Telstra
    Telstra Leader Customer In
    Telstra Oct 2013 - Mar 2014
    Melbourne, Australia
    Reporting to the Customer Advocacy Executive Director, I was one of the seven leaders in the Customer-In Vanguard “Systems Thinking” Program for Telstra Retail. Identified more than 25 E2E system defects, leading root cause investigation and fix across different IT groups, NBNCo and vendors.Improved NBN NPS -16 to +58, including reduction of truck rolls and faster NBN delivery.Worked in the Center, along Telstra 717 Call Centre agents, listening to customer calls, learning demand and modeling systems, people and processes to successful address customer needs.
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  • Telstra
    Bigpond Operations Network Manager
    Telstra Aug 2012 - Oct 2013
    16 / 35 Collins Street. Melbourne Vic
    Led the Bigpond Operations team supporting the following Telstra products: Bigpond Movies, Bigpond Sport, Bigpond Music Online, AFL Website, V8 Supercars, Bigpond News, Smart Camps, Game Analyser, T-Box, Samsumg TV, LG TV and Streaming.Introduced Agile DevOps, improving product delivery, and the engagement and collaboration between Telstra Engineering, Product leads and Operations.Delivered E2E reduction in cost of delivery and improved customer service by improving product performance, reducing incidents, improved First in Fix rates and delivering a large number of automation initiatives.
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  • Telstra
    Integration Program Leader
    Telstra Mar 2012 - Aug 2012
    Qv Sensis Building
    Leading the Integration of Sensis IT into Telstra Operations. The transition of 150 staff, 10 operations managers, technology and processes supporting more than 30 products including the entire Sensis Call Centre was completed in six months. Introduced the group to Telstra Customer centricity cultural change. Led the delivery of a framework using Agile to enable customer satisfaction and productivity improvement cycles.Led the group thorough the implementation of the Problem, Change and Release Management framework, which immediately lifted customer satisfaction and productivity with a reduction of 20% incidents, and increase in product performance and availability from 70% to 90%.
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  • Telstra
    Ivr & Esecure Operations Manager
    Telstra Jul 2009 - Aug 2012
    Melbourne, Australia
    Responsible for Operational Management for the following products: Call Centres IVR, IP Telemetry, Argent (EFTPOS), Telstra Secure, Remote Working, BillPay and Securitel.Led the operations delivery of the following Contact Centre solutions: Bigpond Voice Channel, the upgrade of the Telstra 1N1V and the implementation of external contact centres for Foxtel, Westpac and Sensis.Led the team throughout Telstra Customer Centric cultural change. Delivered incident reduction improving call centre efficiency and platform availability. Working collaborative across the company with key stakeholders and vendors I was part of major customer contract wins such as Westpac, NAB, CBA, Department of Health and Education, National Emergency Warning System, Coca Cola Amatil to name a few.
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  • Telstra
    New Business Manager
    Telstra Jul 2007 - Jul 2009
    Melbourne, Australia
    Business Planning and Financial Control (CAPEX, PROPEX and OPEX). Management of the Operations Program of Work including new initiatives, life cycle, and growth projects. Bids, acquisitions, proposals and Resource Forecasting.
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  • Telstra
    Integration Manager / Program Manager
    Telstra Feb 2001 - Jun 2007
    Management of the integration activities associated with operationalizing new products and customer solutions into Telstra Operations. Completed more than 150 projects, connected to more than $100M in new Commercial Opportunities.
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  • Telstra
    Project Manager / Manager
    Telstra Nov 1998 - Feb 2001
    Setup and rollout the Integration process (aka Operational Business Readiness) for Telstra Operations.In 1998, as part of my software Engineering thesis, I was selected to project lead the design and implementation of the first Telstra Operations Intranet site. Managing a team of 25 Web Designers and Engineers across the company, the Intranet site was delivered on reduced budget and in record time.
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  • Telstra
    Manager
    Telstra Jan 1998 - Nov 1998
    National
    Managing the operations group supporting the following Telstra Products: Priority One3, Advanced 1800, Telecard, Homelink, Phoneaway, Australia Direct, and Infocall.Introduced and led the support of Telecard and Infocall Services to Telstra.
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  • Telstra
    Team Leader / Technical Expert
    Telstra Feb 1990 - Jan 1998
    Melbourne, Australia
    Several roles. Technical Support in AXE and S12 Telephone Exchanges. Network Designer for Special Services 13 Numbers and 1800 numbers.Project Coordinator for TELSTRA Exchange alarm systems.Team Leader for Special Services Platform.
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Leonardo Cuce Skills

Operations Management Program Management Product Integration Telecommunications Virtual Teams Numerical Analysis Coaching Resource Management Vendor Management Acquisition Integration Analysis Business Planning Business Process Call Centers Integration Management Process Improvement Product Placement Project Delivery Project Planning Service Delivery Stakeholder Management

Leonardo Cuce Education Details

Frequently Asked Questions about Leonardo Cuce

What company does Leonardo Cuce work for?

Leonardo Cuce works for Qontum

What is Leonardo Cuce's role at the current company?

Leonardo Cuce's current role is Director of Business Development and Engineering.

What is Leonardo Cuce's email address?

Leonardo Cuce's email address is le****@****tra.com

What is Leonardo Cuce's direct phone number?

Leonardo Cuce's direct phone number is +614089*****

What schools did Leonardo Cuce attend?

Leonardo Cuce attended Agsm @ Unsw Business School, Spherion, Rmit University, Rmit University, Rmit University, National School Of Technical Education (Buenos Aires, Argentina).

What are some of Leonardo Cuce's interests?

Leonardo Cuce has interest in Astronomy, Finance, Roman And Greek History, Engineering, Business, Golf.

What skills is Leonardo Cuce known for?

Leonardo Cuce has skills like Operations Management, Program Management, Product Integration, Telecommunications, Virtual Teams, Numerical Analysis, Coaching, Resource Management, Vendor Management, Acquisition Integration, Analysis, Business Planning.

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