Product Marketing Manager
Current- Digital Product Management: Led the management of the Claro tv+ App, Claro’s OTT service that combines streaming and live TV, accessible across multiple platforms, including mobile apps, smart TV apps (Samsung, LG, Android), Chromecast and Amazon Fire Stick.- Marketing and Communication Management: Supervised marketing and communication strategies to achieve business goals.- Go-to-Market Strategy Management: Directed go-to-market efforts, ensuring successful product… Show more - Digital Product Management: Led the management of the Claro tv+ App, Claro’s OTT service that combines streaming and live TV, accessible across multiple platforms, including mobile apps, smart TV apps (Samsung, LG, Android), Chromecast and Amazon Fire Stick.- Marketing and Communication Management: Supervised marketing and communication strategies to achieve business goals.- Go-to-Market Strategy Management: Directed go-to-market efforts, ensuring successful product launches.- Stakeholder Collaboration: Acted as the bridge between various areas, including customer service, engineering, and business.- PR Management: Coordinated with PR agencies to manage communication with media outlets and influencers.- Event Activation: Managed marketing initiatives at major events, such as the Brazilian Formula 1 Grand Prix and Web Summit.- Customer Journey: Oversaw customer journey mapping, communication flows, and acquisition funnels.- Feature Conception: Led the creation of new features from discovery, identifying new opportunities and product evolution.- UX and CX: Collaborated with the UX team to create and approve optimal customer journeys.- Multiplatform Content Strategy: Managed strategic content delivery across multiple screens (web, mobile, and smart TVs).- Generative AI Features: Developed AI-powered features for content recommendation.- NPS Metrics Monitoring: Monitored Net Promoter Score metrics to evaluate customer satisfaction.- Rebranding and Repositioning Experience: Led rebranding initiatives during the migration from the NOW brand to Claro tv+. Show less