Leonardo Sancho Email and Phone Number

- Provided tech support for users of the Wazuh SIEM/XDR solution.- Performed technical presentations of the product for potential customers.- Created test environments to troubleshoot user’s environments and use cases.- Developed and tested proof of concepts for prospective customers’ needs.

- Perform preventive and corrective maintenance of the company's points of sale, and create a schedule for a bi-monthly maintenance plan.- Manage the company's servers: purchase, installation and maintenance. - Develop and control failure indicators and recurrences of computer equipment, with a focus on user satisfaction and a constant feedback through a ticket system. - Reduce equipment downtime and develop continuous improvement plans. - Purchase and install hardware and operating systems.

- IT Tech support for end-users and companies.- Networking and Infrastructure support.- End-user's devices maintenance.- Server configuration and maintenance.

- IT assets management.- Perform remote technical support of hardware and software for physicians in telemedicine functions. This also includes being on-call for a specific group of doctors to answer technical questions and further assistance.- Preparation of reports and indicators during the Covid-19 pandemic: incidences, maintenance services, medical care, patients afflicted with covid-19, cases statistics, billing reports, and metrics related to tech support.- Manage the purchase of equipment to ensure virtual medical care: cell phones, laptops, servers and computers.

- Perform preventive and corrective maintenance of computer equipment, transmission and network systems. - Guarantee the stability of Television signals, both satellite uplink and fiber optic, specially in remote locations where direct communication wasn't always available.- Perform technical support of hardware and software of the company's equipment, reducing downtime in the broadcast station and repeaters of TV and FM Radio signals.- Monitor the operation of the servers, end-users' computers, broadcast stations and design a preventive maintenance program. - Develop a continuous improvement plan focusing on the health of computer equipment and network technology. - Manage the purchase of network equipment: quotations, purchase, installations and maintenance of servers.- Development of the city's traffic monitoring camera system, this includes procure the necesary hardware, and research of software suited for this kind of project, oversee and maintain the project throught it's life cycle, and ensure it's uptime and stability.

- Manage the purchase of network equipment: quotations, purchase, installation and maintenance of servers, laptops, etc. - Contract and manage suppliers: internet services, trunk lines, equipment supply, cybersecurity, etc. - Perform cost analysis of services with focus on service efficiency: negotiation with suppliers and license renewal. - Monitor failure rates and schedule preventive and corrective maintenance of equipment. - Elaborate continuous improvement plan with focus on the health of IT equipment and network technology.