Leonardo Giannini Email & Phone Number

Greater Milan Metropolitan Area

Key Skills:. Troubleshooting hardware and software issues.. Remote assistance for users.. Support and troubleshooting for Windows, macOS, and iOS operating systems.. Installation and updating of corporate software.. Management of mobile devices (smartphones and tablets) on Android and iOS platforms.. Administration of identity and access services in Active Directory and Azure.. Ticket management and customer support with guaranteed SLAs.. Use of ticketing platforms such as ServiceNow and Jira.. Support for dispatch activities related to network issues and applications in general.. Ability to work in teams and dynamic environments.. Excellent communication skills and attention to detail.

I supported customers with websites, social media, e-commerce, newsletters and with HW, SW and network anomalies.. Backfill and resource management.. IMAC and Small Rollouts; work performed on laptops and workstations, including installations, transfers and upgrades. I supported technicians in the field.. Preparation of technical manuals to be provided to technicians and employees.Experience gained both as an employee and freelance in Italy and in Netherland.Some collaborations:BookingMaintenance of the user experience and Geo data used within the online platform (Booking.com) through which suppliers can advertise their products and services for booking and through which visitors to the platform can make such reservations (i.e. the reservation service in the field of accommodation (e.g. hotels, motels, apartments, bed & breakfasts), (theme) parks, attractions, museums, guided tours, cruises, train and bus tours, transfers, tour operators, insurance and any other travel or related products or services.AppenI reviewed and evaluated various contents to measuring the relevance of data according to detailed criteria and improve Machine Learning.SpotzerI created websites with the use of Wordpress CMS for various Italian clients.Hemmersbach. Dispatch – Management and monitoring of ticketing system: Gepard and Critical Dashboard. Support Field Engineers. Backfill and resource management. IMAC and Small Rollout activities

Greater Milan Metropolitan Area

• Control room management, Data hall and alarm monitoring with Lenel SW.• Support operations and maintenance of the data center through order ticketing systems, documentation and upkeep of procedures.• Masking and regular testing of security systems.• Support for colleagues in using IT tools and report HW / SW anomalies.• Develop methods of standard operating procedures (SOPs) for emergency procedure.

. I designed Layouts based on the strategic objectives, policies and long-term procedures for the online content of a Web portal to promote the territory of the Mercure Lao Valley in Basilicata.. I supported users in using IT tools with timely management and resolution of reports received relative to HW / SW anomalies, as well as hosting, domain, DNS and redirect problems.. I was admin of the communication network of all employees on the company server via the "Discord" platform, ensuring the continuous flow of information.. I analyzed the visits, I interview users and ensure an excellent User Experience with the regular functioning of the platform.. I was responsible for the integration of the work of Copywriters, Designers and Social Media Managers to produce layouts, digital content, ADS, newsletter, SEO and final communication compatible with the company standards.

. I developed and supervised (front-end side) various websites and e-commerce for various customers, pursuing the use of a correct User Experience for the end user. I have also produced video content for various clients.􏰀. I was in charge of the management and creation of an e-learning platform on safety courses for employees of a Facility Management company in Bologna.

. I have supported customers and the company for IT tools on Windows, mac OS / iOS, Google, Wordpress, e-mail, hosting, domains, DNS and redirects.

I reviewed and evaluated social media content using a web application to support measuring the relevance of data according to detailed criteria and improve Machine Learning.

Gouda, South Holland, Netherlands

. I solved logistic problems in an e-commerce, reducing the entire outbound process for about 2 hours per day.. Picking and packing activities; Products Location management and checking about 50 RF scanners each shift.. I tracked all merchandise movements and kept logs updated.. Installations, Moves, adds and changes (IMAC). Work performed on computer equipment, including installations, transfers and upgrades and Small Rollouts.. I trained new employees on the use of the Warehouse Management System software.See here ⬇️

Rotterdam Area, Netherlands

As an agent I collected data, using methods such as interviews, questionnaires, market analysis surveys for various projects in a multicultural environment. Proven ability to meet deadlines constantly. Some projects have been commissioned by the European Central Bank.

I'm an ebay Seller since 2003 with an excellent knowledge of the characteristics to sell and buy any object on ebay. With a feedback score equal to 444 ⭐︎ ;)

Italia

Reducing waste of energy, sustainable building, quantity surveyor, roofer,waterproofing and insulation of roofs, asbestos encapsulation, photovoltaicsystem, energy consultant. B2B / B2CMy responsibilities were: Lead generation (Internet, Web marketing, etc..), project study, project management and ended with the pursuit of customer satisfaction.Experience in warehouse and logistic.Various responsibilities:. Cost Planning.. Contracts negotiation.. Procurement advice.. Monitoring Budget.. Cost Management process.. Project Management.. Technical projects.. IT infrastructure renewal.

Barletta-Andria-Trani Area, Italy

Quantity surveyor, technical projects, administration, website manager, customer service.My responsibilities during these years were: . I tracked all merchandise movements and kept logs updated. Dealing with customers during the project. Inbound and outbound call. Site inspections and billing.

Trani