My Qualifications: Punctual, dependable and reliableAccepts ownership of the problem until it is resolvedProven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleMaintains knowledge required to perform the IT Technician position.Excellent oral and written communication skillsExceptional analytic and problem-solving skills Ability to work independently with minimal supervisionAbility to work successfully with an integrated support teamWorks effectively with other members of the organization to troubleshoot company issues.Participates in developing procedures and suggesting improvements to existing procedures.Participates in team meetings.Effectively escalates company issues and follows-up to make sure they are taken care of promptly.Documents all communication in the trouble-ticketing application. Updates all information within the company knowledge base as appropriateWorking knowledge of office automation products and computer peripherals, like printers and scannersAbility to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skillsCustomer-oriented attitudeHands-on experience with Windows/Mac OS environments Knowledge of Hyper-V and VMwareKnowledge of network security practices and anti-virus programsKnowledge of Microsoft server operating systemsOn-Site Enterprise Desktop SupportSupport of Microsoft WindowsExperience supporting Microsoft Office Suite / 365Experience supporting Spyware and Antivirus softwareExperience upgrading and repairing desktop and/or laptop computersExperience supporting android and iOS mobile devicesExperience working in system networkingExperience working with Active Directly (Users / Group) management