Hi! I'm Leonardo Henrique, I currently work as Executive Director of Customer Service and Ombudsman in the betting world. I have experience in market research, the world of sports betting, communication, technology and administration.A professional with a postgraduate degree in Business Management and a Bachelor's degree in Information Systems, I bring a multidisciplinary approach to support the company's success.Passionate about innovative strategies, I am committed to developing customized strategies to strengthen the company's presence in the competitive landscape. My ability to analyze data and market trends allows me to identify valuable insights and implement strategic actions that drive growth and customer loyalty.I am known for my proactive and results-oriented approach, constantly seeking operational improvements and creative solutions. Communicative and curious, I collaborate effectively with teams to ensure a productive and stimulating work environment.I am always open to exciting challenges that require me to apply my management knowledge to promote the company's success.And as I always say: Rockets don't go backwards! 🚀🚀