Campaing: Realtor.com-Set appointments between clients looking to buy, rent or sell properties with real estate agents associated with Realtor.com.Performance>90%-Provide customer service with high quality standards, responding to questions, queries and concerns.QA>95%-Enter customer information directly into the CRM.

Campaing: LendingUSAManage customer accounts using strong negotiation skills to facilitate the collections process.- Provide customer service with high quality standards through Inbound and Outband calls, giving the clientes efective responde to inquiries, concerns, payments, deferments, loan modifications and settlements. QA>95% - Collections management: Make Outbound calls for early and late buckets. Performance>90%. Monthly Average Collected Amount: U$100.000

Campaing: OportunManage customer loan applications.-Provide customer service with high quality standards through Inbound calls. QA>95% - Start the loan application process in the system and resume incomplete applications to finalize them. Performance: >90%

I provided support and advisory services for degree projects mainly to Industrial Engineering students.Achievements: I improved the quality and success of academic projects, achieving high levels of approval.

Business consulting to strengthen SABMiller shopkeepers within the 4e "Road to Progress" program. Project developed in 6 Latin American countries.-Provide consulting services and trained 50 Sab Miller retailers in Cali to develop their business, logistical, personal and leadership skills.Achievement: Increase in monthly income between 5% and 20% in advised merchants.

Design the national logistics strategy for the supply and distribution of food and other supplies for the state project 'Women Savers in Action', serving 38.100 participants in 170 municipalities. Executed budget more than 2M USD. Negotiate with suppliers and lead 36 coordinators in the country. Achievement: I carried out a national database in Excel for decision making in the logistics area that facilitated obtaining execution reports.

Strategically coordinate the southwestern regional logistics strategy for the supply and distribution of food and other supplies for the state project 'Women Savers in Action' that served 87,000 participants in 350 municipalities. Executed budget 3M USD.-Purchasing and negotiation with food and transportation suppliersAchievements: -I designed a non-financial product at national level using the Redeban (administrative entity of low-value payment systems and the leading… Show more Strategically coordinate the southwestern regional logistics strategy for the supply and distribution of food and other supplies for the state project 'Women Savers in Action' that served 87,000 participants in 350 municipalities. Executed budget 3M USD.-Purchasing and negotiation with food and transportation suppliersAchievements: -I designed a non-financial product at national level using the Redeban (administrative entity of low-value payment systems and the leading processor in Colombia's electronic payment industry) so that the project participants could redeem preloaded balances in large supermarkets nationwide. - I managed to reorient the budget per participant from receiving 10% to receiving 90% of the assigned budget, redefining the logistics model. Show less

Comprehensive management of the supply chain of Orthopedics and Traumatology medical devices. In charge of 5 branches in the Southwestern area of Colombia leading a 50 people team with operations of storage, picking, packing, inventory management and distribution.Achievements: -I redefined the KPI's for the area, eliminating the ones that were not related with the logistics operation.-I lead my team to be the first one in meet the requirements to do the migration to a… Show more Comprehensive management of the supply chain of Orthopedics and Traumatology medical devices. In charge of 5 branches in the Southwestern area of Colombia leading a 50 people team with operations of storage, picking, packing, inventory management and distribution.Achievements: -I redefined the KPI's for the area, eliminating the ones that were not related with the logistics operation.-I lead my team to be the first one in meet the requirements to do the migration to a new ERP.- I implemented the barcode at the entrance to the DC, reducing the time for this activity, going from 8 hours or more to 20 minutes. Show less

Courses in charge:4th Semester:: Production Systems6th Semester:: Operations Research II and Operations Planning and Control8th Semester: Facility Planning10th Semester: Productive Process Simulation, Degree ThesisAchievement: Seedbed in Transport Investigation Co-Founder

Manage budgets and inventories of different civil works developed in Cali.Achievement: Maintaine the profit margin of all projects above 20%.

I created the company's Shipping Coordination, to ensure national distribution and managed the inventories of raw materials and finished products, leading a team of 22 people. Achievements: - Increase in dispatches by 18%. - Implemented the barcode for the galvanized pipe line. - Developed inventory policies for the company's finished products