Leonardo Lacerda personal email
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Welcome to my profile, I hope I can help you somehow. Feel free to get to know a little more about my professional career.Career developed in commercial area, over 10 years’ experience with operations management and work teams in small, medium and large companies (National and International). High knowledge of financial and strategic planning, budget control, purchase of material and services, training and development of work teams, internal and external audits, deals with suppliers, recruiting and classification, stock inventory control, KPI Monitoring, preparation of sheets, intermediate Office, over 10 years’ experience abroad in more than 5o different countries. Main achievements:- Conduction of internal audits and attendance in external ones providing documentation in accordance to quality standards, upgrading score from 50 to 90.- Training and development of high-performance sales team, turnover decrease from 67% to 21% causing engagement of the team.- Improvement with client support, being given Google 5 stars.- Movies playlist scheduling, Lansat, Live Movies (ROH and NT Live).- Stock inventory control in order to keep enough supply for demand and avoid breaks, generating important results with cost reduction and expansion of pubs profitability.- Improvement of customer service resulting into 4.5 and 5 ratings.- Creation and revision of training manuals reducing 75% error margin in the execution of operations and improving customer service.- Prospection and development of new partners, expanding 40% income.Professional with communication skills, interpersonal relations, conflict mediator, analytical and leadership profile aiming results.For a more detailed professional career, see my contact below to learn more about my qualifications.Mobile: (44) 773561-3323 | (11) 9.6468-1950 email: lacerda.leo.75@gmail.comOperations Manager | Strategic Planning | Sales Strategies | Cinema | Market Research | Control | Movies Schedule | Events and Festivals | Producers and Directors | Box Office Management
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Vice General ManagerPicturehouse Oct 2019 - Apr 2023- Work as HR manager, responsible for recruiting and classification.- Management of operations and movie staff with 30 employees (25 staff, 5 managers) assuring execution of activities within terms.- b2b - scheduling visits from contractors when issues happened in the building - Attendance to management meetings to present results and decision making.- Contact with distributors and main office in order to schedule movies to be shown, including festivals, special programs… Show more - Work as HR manager, responsible for recruiting and classification.- Management of operations and movie staff with 30 employees (25 staff, 5 managers) assuring execution of activities within terms.- b2b - scheduling visits from contractors when issues happened in the building - Attendance to management meetings to present results and decision making.- Contact with distributors and main office in order to schedule movies to be shown, including festivals, special programs, premiers and interviews with directors and producers.- Creation of marketing strategies aiming market expansion and revenue.- Preparation and revision of statement income for the year, analysis of profit and losses to be reported to director’s board.- Conduction of internal audits and attendance in external ones providing documentation in accordance to quality standards, upgrading score from 50 to 90.- Training and development of high-performance sales team, turnover decrease from 67% to 21% causing engagement of the team.- Improvement with client support, being given Google 5 stars.- In Charge of General management for 4 months, responsible for the management of operations, work teams and strategies for market expansion. Show less -
Local ManagerPicturehouse Jan 2019 - Sep 2019Londres, Inglaterra, Reino Unido- Assistance on Picturehouses website in the South of London when needed.- Responsible for Front and Back House management, opening and closing, projection and AV.- Follow-up of processes by analyzing failure and create improvement actions.- Strategic and budget planning aiming cost reduction and benefit to the company.- Stock inventory control in order to keep enough supply for demand and avoid breaks.- Contact with distributors and main office in order to schedule movies… Show more - Assistance on Picturehouses website in the South of London when needed.- Responsible for Front and Back House management, opening and closing, projection and AV.- Follow-up of processes by analyzing failure and create improvement actions.- Strategic and budget planning aiming cost reduction and benefit to the company.- Stock inventory control in order to keep enough supply for demand and avoid breaks.- Contact with distributors and main office in order to schedule movies to be shown, including festivals, special programs, premiers and interviews with directors and producers. Show less
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Duty ManagerPicturehouse Jun 2018 - Dec 2018Londres, Inglaterra, Reino Unido- Work as duty manager at Ritzy and Brixton, managing staff with 4 supervisors and 25 operators. Assuring execution and delivery of activities within terms.- Conduction of purchases aiming quality, cost reduction and delivery terms.- Opening and closing of cash drawer monitoring in and out daily.- Hiring, training and development of high-performance work teams.- Stock inventory control in order to keep enough supply for demand and avoid breaks.- Movies playlist scheduling… Show more - Work as duty manager at Ritzy and Brixton, managing staff with 4 supervisors and 25 operators. Assuring execution and delivery of activities within terms.- Conduction of purchases aiming quality, cost reduction and delivery terms.- Opening and closing of cash drawer monitoring in and out daily.- Hiring, training and development of high-performance work teams.- Stock inventory control in order to keep enough supply for demand and avoid breaks.- Movies playlist scheduling, Lansat, Live Movies (ROH and NT Live).- Creation of sheets for internal control making search for information 100% easier. Show less
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Customer Support SupervisorNational Theatre Apr 2019 - Oct 2019Londres, Inglaterra, Reino Unido- Management of operations and café/Pubs staff with 40 employees, assuring execution of internal procedures as well as safety and health norms.- Customer support by solving conflicts and claims, as well as problems regarding refund, focused on clients’ need.- Processes follow-up, gaps and failure analysis, creation of improvement actions.- Monitoring indicators on sales, goals and team’s results.- Attendance in management meetings to present results and decision making.-… Show more - Management of operations and café/Pubs staff with 40 employees, assuring execution of internal procedures as well as safety and health norms.- Customer support by solving conflicts and claims, as well as problems regarding refund, focused on clients’ need.- Processes follow-up, gaps and failure analysis, creation of improvement actions.- Monitoring indicators on sales, goals and team’s results.- Attendance in management meetings to present results and decision making.- Training and development of high-performance sales team by conducting performance evaluation and giving feedback daily.- Responsible for issuing and verification of orders and reception of deliveries.- Stock inventory control in order to keep enough supply for demand and avoid breaks, generating important results with cost reduction and expansion of pubs profitability.- Improvement of customer service resulting into 4.5 and 5 ratings. Show less -
Local ManagerLight House Cinema Nov 2016 - Apr 2018Condado De Dublin, Irlanda- Management of operations and work team with 30 employees assuring execution and delivery of activities within terms, along with company’s goals.- Customer support when needed by guiding and clearing doubts.- Creation and monitoring of KPI on goals and results.- Creation, revision and approval of budget aiming cost reduction to the company.- Strategic and financial planning in order to keep safe margins and cost reduction.- Attendance in management meetings to present… Show more - Management of operations and work team with 30 employees assuring execution and delivery of activities within terms, along with company’s goals.- Customer support when needed by guiding and clearing doubts.- Creation and monitoring of KPI on goals and results.- Creation, revision and approval of budget aiming cost reduction to the company.- Strategic and financial planning in order to keep safe margins and cost reduction.- Attendance in management meetings to present results and decision making.- Stock inventory control, verification and analysis of inputs and outputs daily.- Assistance with organization and execution of operations for movies festivals such as: Dublin International Film Festival, LGBT International, Film Festival (GAZE) to name a few.- Preparation of reports for analysis of sales metrics to be reported to movie theaters owners.- Recruiting, classification, training and development of work teams, turning them highly capable.- Creation and revision of training manuals reducing 75% error margin in the execution of operations and improving customer service.- Prospection and development of new partners, expanding 40% income.- Implementation of snacks pre-sale on the website just after buying tickets. Show less -
Box Office And Customer ServiceLight House Cinema Jan 2015 - Dec 2016Condado De Dublin, Irlanda- Supervision of daily box office operations aiming execution of procedures.- Creation of strategies and commercial actions focused on market expansion and revenue.- Research and market analysis on trends and identification of new opportunities.- Preparation of reports for sales analysis to be reported to promoters and producers.- Prospection and development of new deals, local and international partners.
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Box Office Supervisor (SeasonalDublin Theatre Festival Jul 2017 - Oct 2017Condado De Dublin, Irlanda- Supervision of daily box office operations aiming execution of procedures.- Creation of strategies and commercial actions focused on market expansion and revenue.- Research and market analysis on trends and identification of new opportunities.- Preparation of reports for sales analysis to be reported to promoters and producers.- Prospection and development of new deals, local and international partners. -
Technician Manager And Gym Department Coordinator4 You Fitness E Wellness Academia Jan 2012 - Mar 2013São Paulo, Brasil- Head of gym department as well as management of work team with 20 fitness instructors, assuring execution and delivery of activities aligned with company`s goals.- Classes follow-up, gaps analysis and creation of improvement actions.- Conduction of staff meetings to align information regarding classes.- Responsible for hiring and firing, clock in/out, payroll, events and special classes planning, timetable restructuring.- Prospection and development of new customers causing… Show more - Head of gym department as well as management of work team with 20 fitness instructors, assuring execution and delivery of activities aligned with company`s goals.- Classes follow-up, gaps analysis and creation of improvement actions.- Conduction of staff meetings to align information regarding classes.- Responsible for hiring and firing, clock in/out, payroll, events and special classes planning, timetable restructuring.- Prospection and development of new customers causing 30% profitability increase.- Invited to be coach manager of workout department due to great performance/goals. Show less -
Fitness InstructorCompanhia Athletica Jan 2010 - Dec 2010São Paulo, Brasil- Conduction of gymnastics classes as well as ballroom dancing at Morumbi station, aiming development, learning and life quality of practitioners.- Invitation to take part in events such as: NR Camping, Fitness Brazil ( Stage assistant), Cruise onboard (Costa Cruzeiro- Fitness Team). -
InternCompanhia Athletica Mar 2007 - Dec 2009São Paulo, São Paulo, Brasil- Coordination assistance with payroll closing and organization of work shift.- Attendance and assistance to internal and external audits providing documentation.- Assistance with the creation of technical manuals of many categories in order to improve execution of activities and services.
Leonardo Lacerda Skills
Leonardo Lacerda Education Details
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Physical Education
Frequently Asked Questions about Leonardo Lacerda
What is Leonardo Lacerda's role at the current company?
Leonardo Lacerda's current role is Operations Manager | Operations Coordinator | Customer Service Manager | Operational Management.
What is Leonardo Lacerda's email address?
Leonardo Lacerda's email address is la****@****ail.com
What is Leonardo Lacerda's direct phone number?
Leonardo Lacerda's direct phone number is +3538738*****
What schools did Leonardo Lacerda attend?
Leonardo Lacerda attended Centro Universitário Das Faculdades Metropolitanas.
What skills is Leonardo Lacerda known for?
Leonardo Lacerda has skills like Management, Teamwork, Leadership, Teaching, Public Speaking, Research, Budgets, Acting Training, Customer Service, Customer Satisfaction, Customer Experience, Marketing Strategy.
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Leonardo Lacerda
São Paulo, Sp -
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1atlantico.com.br -
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