Leonardo Lima Ramos De Oliveira Email & Phone Number

Curitiba, Paraná, Brasil

- Gestão de equipe de 15 agentes bilíngue de fintech, realizando feedbacks individuais para entender necessidades e oportunidades.- Análise semanal de KPIs da operação para planejamento de ações de treinamento e evolução de perfomance das equipes.- Execução de processos de desligamento, entrevistas de contratação e fechamento da folha de pagamento.- Monitoria de atendimentos dos agentes para garantia de qualidade e processos estabelecidos pela empresa.- Reuniões semanais com a coordenação da operação para promover melhorias na organização de processos e funções.

Curitiba, Paraná, Brazil

- Customer support for fintech clients worldwide in Portuguese and English, via email and phone.- Research on the company's specialized platform to resolve specific issues for each client.- Training on payment methods, currency conversion, and financial regulations.- Performing security checks and data protection in accordance with the company's policies and LGPD (General Data Protection Law).

Curitiba, Paraná, Brazil

Responsibilities:- Mapping information architecture and creating user navigation flows.- Designing screens and components for the website using the established visual identity of the company.- Prototyping and conducting usability testing with users and stakeholders.Achievements:- Initiated the company's digital transformation by creating a website and managing posts for Instagram and WhatsApp.

Curitiba, Paraná, Brazil

Responsibilities:- Conducting user research and requirements analysis to meet the needs of both users and the company.- Communicating with the development team to identify and address usability issues and system bugs.- Providing customer support and guidance, offering assistance and clarifications regarding errors and system traceability functionalities.- Collaborating in the development of a new system by creating low and high-fidelity interfaces.- Developing navigation flows based on usability test results.Achievements:- Developed improvements in the mobile application's interface using recently acquired UX Design knowledge. Changes were implemented by the company and significantly improved user performance in using the app.- Revamped the dashboard interface of the system by adding extra features and enhancing usability.

Vancouver, British Columbia, Canada

Responsibilities:- Creating visually appealing and strategically engaging content for social media, with a focus on user engagement and interaction.- Configuring posts using SEO metrics for improved search optimization and conversion of new students.- Compiling a database and creating informative Excel tables about universities and study programs to assist the work of international consultants.

Education record

Associate Of Arts - Aa, Marketing

Formação Em Ux, Experiência De Usuário