Leonardo Monteiro Conceição Email and Phone Number
As an analytical and practical engineer with a strong team spirit and multi-tasking abilities, I am experienced in leading teams and managing complex projects while proposing and analyzing performance metrics, researching and mapping competitors and market partners, and designing processes focused on optimizing and achieving objectives. With fluency in English, I have over 5 years of customer service experience, including 2 and a half years as a product implementation manager for a multinational technology company serving small and medium-sized companies in the fitness industry.In addition to my professional experience, I am an avid outdoor sports enthusiast, particularly enjoying climbing, trekking, and kayaking. Through these activities, I improve my focus, organizational skills, and courage while connecting with nature.
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Senior Onboarding Manager - Americas RegionAbc GlofoxState Of São Paulo, Brazil
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Customer Success Manager Ii - Americas RegionAbc Glofox Jan 2024 - PresentRemote• Spearheaded over 251 small, medium, and enterprise businesses in the Americas region.• Successfully onboard an average of 16 new customers monthly.• Minimize churn and maximize customer lifetime value, trough retention strategies, having an average 0,9% churn rate monthly.• Collaborate with sales, product, and customer support teams.• Identify account growth and expansion opportunities, leading to upsell, cross-sell and handled all finance related requests. -
Onboarding Manager - Americas And Emea RegionAbc Glofox Jan 2023 - Jan 2024Remote• Supported small, medium, and enterprise businesses in the EMEA and Americas region, delivering tailored training aligned with their business requirements. • Serve 94 customers with 71 onboarding completions and accomplish KPI targets.• Collaborate with product, technical, and sales teams. • Utilizing product knowledge and troubleshooting skills to resolve issues effectively.• Offering business advice, marketing strategies, and best practices by leveraging the features of the Glofox platform.• Performing data collection investigations and preparing reports for the relevant team to take necessary actions.• Keeping clients informed about product support issues and potential enhancements.
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Onboarding Manager - Latam RegionGlofox Jan 2021 - Jan 2023Remote• Conducted onboarding, customer success and customer support roles for small and medium-sized business in Latam region.• Assisted over 150 customers, successfully onboarded 73 clients, and helped scale the Glofox platform.• Contributed to project finance control by analyzing Latam Project indexes, assessing risks, and reporting to the leadership team. • Participated in decision-making for new hires and provided training for the new team members.• Performed local market research, developed engagement strategies and training videos for project media.• Collaborated with technical, product, and sales teams.
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Sport Leader SeniorDecathlon Brasil Apr 2018 - Jan 2021São Paulo• Train and lead a sales team with 13 employees in the top five most lucrative stores of the country in the retail sporting goods industry.• Create partnerships with athletes and mountaineering companies and promote events to enhance brand visibility.• Develop, execute, and analyze effective commercial strategies while ensuring customer satisfaction through technical support.• Implement strategies for a 5% reduction in shrinkage and maintaining precise control over product inventory. -
English TeacherNumber One Idiomas Feb 2018 - Jul 2018São Paulo, São Paulo, BrasilPerformed the following functions:• Provided content in a didactic way using material provided by the institution.• Provided writing, speaking, listening, and reading performance assessments for students of all levels.• Developed complementary materials for students of all levels.• Correction of tests and evaluations. -
Forestry Engineering ConsultancyFreelancer Mar 2017 - Aug 2017Saquarema, Rio De Janeiro, Brazil• Development of a management plan for an orchard;• Led multi-disciplinary teams and oversaw the project implementation progress.
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Forest Engineer Analyst IntershipMonumento Group Aug 2014 - May 2017Piraí, Rio De Janeiro,Brazil● Developed and managed 4 reforestation projects in the Atlantic Rain Forest area. ● Oversaw and operated the nursery’s logistics and finance, producing an average of 3000 native tree seedlings annually.● Green build project development by applying sustainable material and construction methodologies.● Cross-functional collaboration with the Farm's teams.
Leonardo Monteiro Conceição Education Details
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Bachelor'S Degree In Forest Engineering
Frequently Asked Questions about Leonardo Monteiro Conceição
What company does Leonardo Monteiro Conceição work for?
Leonardo Monteiro Conceição works for Abc Glofox
What is Leonardo Monteiro Conceição's role at the current company?
Leonardo Monteiro Conceição's current role is Senior Onboarding Manager - Americas Region.
What schools did Leonardo Monteiro Conceição attend?
Leonardo Monteiro Conceição attended Universidade Federal Rural Do Rio De Janeiro.
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