-Technical Account Manager.Primary technical contact and augment our customer support teams, Engage with customers at all levels, from the front lines of the SOC..Create and maintain an outstanding partnership with customers..Review Tickets, Incidents, and Reports with clients on a regular cadence..Implement, manage, and support the direct delivery of SOC SIEM and endpoint security solutions to customers..Action customer requests in a timely manner, including directing and coordinating efforts with other teams, as needed. .Proactively interact and communicate with internal and external stakeholders..Proactive periodic health checks, Incident Escalation, Customer's KRI / KPI Monitoring and Report, SOC Service Quality Report, SOC Monitoring Review-SOC Tier III support .Provide Tier III support to the SOC Analyst Team on-call.Mentor junior security analysts and engineers to support their professional growth.-MDR Operation Support .MDR Operation support, baseline, and Incident Response support.-SOC Administrative Manager .Customer Onboarding/Offboarding Support, Documentation/Processes/Procedures Management Support, SOC Employee Onboarding Support

-SOC Process Management-Incident Escalation-Tier III Support-Shift Leading-Threat Hunting Leading Support-Threat Hunting Report Review-Ticket Report Review-Customer Onboarding-Customer's SOC Operation Report-SOC Documentation Management-SOC Team Management Support-Customer Account Management Support

-Threat Hunting-Alerts Triage-Incident Reporting-Customer's SOC Operation Report-Active Directory Assessments

-Outsourcing Manager-SOC and NOC Management Support-Tier III Wintel Analyst

- Tier III Wintel Analyst: Performing advanced support for infrastructure projects and solutions for Veritas Netbackup, Microsoft Servers, Hyper-V, BackupExec, ORION Solarwinds, Manage Service Desk, Symantec Massage Gateway, Symantec Endpoint Protection, Mcafee Webgateway.-Management Support: Assistance for case escalation, customer relationship, and SLA compliance monitoring. SOC and NOC Central Service processes implementation, such as Incident Response, team monitoring, and Tier 1 NOC and SOC analyst training.-Service Desk System Administrator (Manage Engine SD)-NOC System Administrator (Solarwinds ORION) Responsible for the management, support, and projects of the ORION Solarwinds Monitoring Systems for all SNOC clients, monitoring more than 3k nodes, with Map systems, topologies, proactive alerts, application monitoring, and device configuration management.

-Work in response to SOC and NOC Monitoring incidents.- Acting as Tier I support on products such as Windows Servers, Juniper firewalls, Solarwinds Orion monitoring solution, Symantec SEP, Backup Exec, Mcafee EPO, and Mcafee Viruscan.-Work in performing vulnerability scan with Nessus with results analysis and report writing for customers.-Work in support and analysis of event correlation through the Symantec SSIM product, elaborating analysis of results and reports.-Training of the Tier I team.-It supports Datacenter implementation projects with Microsoft Solutions, Juniper, and Symantec. Acting directly in the implementation of the solutions.

Provide technical support to the end users over the Petrobras sites and support infrastructure projects.

Network Administrator and Technical Support.-Responsible for the management of the Computer Network and Computer Maintenance. Provide solutions related to information technology and the design of network projects.Accomplishments: network design, structured cabling, server implementation Windows Server 2003 (Domain, Active Directory, and File Server), implementation of daily incremental backup system, resource sharing (internet, printers), implementation of GPO structure, maintenance of network and workstations.

Medium-size Network Project planning and implementation, for small and medium enterprises, infrastructure, structured cabling, IT consulting, computer maintenance, Microsoft servers configuration, customer relationship, equipment sales, and contract negotiation. These services are provided to several companies on a contract basis or temporary services.

Network Administrator and Technical Support.Responsible for the management of Computer Network and Computer Maintenance. Provide solutions related to information technology and technical support.Accomplishments: network design, structured cabling, Windows Server 2003 (Domain, Active Directory and File Server) server implementation, incremental daily backup system implementation, resource sharing (internet, printers), GPO implementation, network maintenance and work stations.

IT Trainee Provide technical support on a network of 50 computers in the state bottler unit on SLA regs, also including statewide gas dealers.Accomplishments: Participation in the implementation of SLA service regiment, assembly of small networks, Installation and configuration of Servers, Maintenance of Micros, Structured cabling, and Configuration of several shared resources in the network. Supervise spreadsheet features, and consumption with fixed and mobile telephony with more than 200 users. Supervise consumption with computer equipment, logical network expansion

Workstation Support and end users.