- Responsible for researching and resolving all issues related to internal and external customer queries to trust, privacy and security incidents in line with LinkedIn’s Privacy Policy and User Agreement;- Identifying keys areas of improvements and gaps in existing workflows;- Identifying site related risks & trends, reviewing of flagged content in accordance with Policies;- Providing best customer experience in recovering accounts;- Mentoring new hires during their ramp up… Show more - Responsible for researching and resolving all issues related to internal and external customer queries to trust, privacy and security incidents in line with LinkedIn’s Privacy Policy and User Agreement;- Identifying keys areas of improvements and gaps in existing workflows;- Identifying site related risks & trends, reviewing of flagged content in accordance with Policies;- Providing best customer experience in recovering accounts;- Mentoring new hires during their ramp up period;- Supporting team in internal questions chat;- Establishing effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients;- Working with different teams in projects for process improvements.***- Awarded for Exceeding Performance targets and enabling outsized business impact in Q3 2022, among the Global Support Team. Show less