Leonardo Castro Email & Phone Number

Managed monthly quality process for Brazil’s center with 270+ employees, maintaining high-quality standards.Created and led the LATAM training team, enhancing employee knowledge and performance.Headed the technology department, overseeing contracted projects in automation, billing, data, and workflow.Conceived, implemented, and managed a workflow system (Pipefy) for Brazil's real estate processes across 4000+ locations.Developed process and billing system for a lease renegotiation project, managing over R$64 millions in savings.

Led a 10-member team in conducting the day-to-day activities;Supported and coached the team, ensuring high-quality process;Weekly contact with the international team for definitions of goals, improvements and team tasks monitoring;Conducted feedback with the team, focusing in people development;Hired, trained and on-boarded new team members;Responsible for analyzing and ensuring accounts KPI were achieved;Developed new and improved dashboards on Salesforce.

Curitiba Area, Brazil

Subject matter expert for data management;Supported the transition of more than ten international clients to Brazil;Led the new employees training team;System improvement, in Excel, of Brazil's billing.

Real estate analyst of international clients such as Uber and Arctic Glacier.

Itajaí Area, Brazil

Company innovations carried out: finance control improvement, budget spreadsheet creation and inventory control conception;Elaboration of budgets, BDIs and worksheets for public bids regarding engineering services;Development, revision and analysis of contracts regarding private clients, suppliers and service providers.

Curitiba, Paraná, Brasil

Development of KPI's for "Talento Olímpico do Paraná";Management of athletes contracts and payments;Responsible for the staff’s payroll and payment receipts.

Curitiba, Paraná

Multicultural team management of nine people;Business plan and strategic planning;Business partners and investors prospecting;Curriculum analysis, interviewing and personnel hiring;Advertisement and commercial strategy.