Leonardo Ritzmann Email & Phone Number

Joinville, Sc, Br

Joinville, Santa Catarina, Brasil

Atuação na área de Inteligência e Planejamento Comercial. Responsável por:- Estruturação e liderança da equipe de Sales Operations (6 pessoas) dentro da diretoria de Performance.- Atuar diretamente no suporte as negociações comerciais, ajudando a otimizar processos e garantir a eficiência em operações de vendas mais complexas, especialmente quando há necessidade de flexibilizações ou customizações em propostas com o objetivo de facilitar o fechamento de negócios e reduzir possíveis gargalos no processo.- Sustentação, evolução contínua e integração de plataformas de CRM (Hubspot e Dynamics) para impulsionar a performance de vendas.- Identificação, construção e implementação de melhorias nos processos do funil de vendas e geração de receita.- Desenvolvimento da Política Comercial garantindo conformidade e governança nas práticas comerciais.- Reporte direto à diretoria, preparando materiais estratégicos para reuniões de alto nível.- Coleta de novas demandas da operação comercial, realizando análises e priorização junto aos demais gestores.- Avaliação e implementação de futuras ferramentas e processos para impulsionar o sucesso da equipe de vendas.

Brasil

Atuação na área de RevOps. Responsável por liderar projetos para alinhar processos, ferramentas e métricas para otimizar a eficiência e impulsionar o crescimento da receita da empresa; Garantir a correta apuração dos KPIs Comerciais, acompanhamento periódico e desenvolvimento de planos de ação; Contribuir com a estratégia Comercial através da proposição de análises e processo de geração de informação; Garantir a disseminação dos resultados para a Diretoria Comercial em reuniões e fóruns internos.

Joinville, Santa Catarina, Brazil

I am working in Customer Experience. I am responsible for:- Concepting Customer Experience strategy;- Implementing productivity gain tools with automation (RPA) to reduce effort and increase customer success;- Customer journey mapping;- Identifying customer needs and taking proactive steps to maintain positive experiences;- Collaborating with IT, as well as the Customer Service, Customer Onboarding and Customer Success teams to enhance client services;- Performing process improvement to optimize productivity and maximize CX actions and projects delivery;- Data Analytics;- Change Management.

Joinville, Santa Catarina, Brazil

I worked in IT Governance. I was responsible for managing change management and problem management processes, compliance and support for external and internal audits (CTPAT, ISO 9001, OEA, SOX and JSOX). I was responsible for leading regulatory compliance initiatives acting as IT focal point with the Legal and Internal Controls areas to ensure updated and controlled IT standards, guides, policies and procedures adhering to General Data Protection Regulation (GDPR) and Lei Geral de Proteção de Dados (LGPD). I was in charge of coordinating the improvements and automation of IT processes, managing risk indicators and controls, coordinating change management's forum and committees, conducting problem management and IT indicators presentations, mapping and definition of IT processes focusing on cost reduction and continuous improvement, controlling IT indicators with focus on simplicity (Lean IT), supporting the management of governance projects ensuring the validation of the scope and requirements of the solution meeting the needs of the company.

Joinville, Santa Catarina, Brazil

I worked in the Project Management Office (PMO). I was responsible for planning and developing a detailed project plan, defining the scope of the project and assigning team members to specific tasks, monitoring project progress and setting deadlines, solving issues that arised and anticipating any potential hiccups before they happen, managing and mitigating risks, managing the project's budget without excessive spending and according to the project charter approved, ensuring stakeholders' satisfaction and evaluating project performance (efficiency and effectiveness), and with the data collected throughout the process I identified shortcomings and planned for ways to fix similar issues in the future.

Joinville, Santa Catarina, Brazil

I worked in Corporate Governance and Quality Management System (QMS). I was the Internal Lead Auditor responsible for planning, scheduling, controlling and executing ISO 9001 (approximately 600 hours performing internal audits). I was responsible for coordinating a team of internal auditors (17 auditors employees), responding and monitoring external audits, identifying non-conformities and process improvements, evaluating the non-conformities and improvement actions, conducting and examining root cause analysis and eliminating the cause of the problems, evaluating and monitoring corporate risks, promoting the right use of Business Process Management (BPM) methodology focusing on improving results, applying the BPM methodology in analysis and process modeling, interviewing staff and management to determine the efficacy of process, gathering and processing data to identify process performance areas, designing workflow and process strategies to improve business performance, management of Key Performance Indicators (KPI) through critical analysis of the process; measuring and monitoring the QMS indicators, managing corporate documents and policies, conducting discussions about process improvement with the Management Committees, conducting direct reports and participating in meetings to present QMS results to Executive Board, performing Corporate Governance routines, deployment and support of the BPMS system, controlling of projects related to the QMS - monitoring the planning and execution phases with control actions in relation to the schedule, identifying any changes, aligning and clarifying the delivery within the established limits, conducting process maturity diagnosis, conducting feasibility assessment (ROI, payback).

Joinville, Santa Catarina, Brazil

I worked in Corporate Governance and Quality Management System (QMS). I was the Internal Lead Auditor responsible for planning, scheduling, controlling and executing ISO 9001 (approximately 600 hours performing internal audits). I was responsible for coordinating a team of internal auditors (17 auditors employees), responding and monitoring external audits, identifying non-conformities and process improvements, evaluating the non-conformities and improvement actions, conducting and examining root cause analysis and eliminating the cause of the problems, evaluating and monitoring corporate risks, promoting the right use of Business Process Management (BPM) methodology focusing on improving results, applying the BPM methodology in analysis and process modeling, interviewing staff and management to determine the efficacy of process, gathering and processing data to identify process performance areas, designing workflow and process strategies to improve business performance, management of Key Performance Indicators (KPI) through critical analysis of the process; measuring and monitoring the QMS indicators, managing corporate documents and policies, conducting discussions about process improvement with the Management Committees, conducting direct reports and participating in meetings to present QMS results to Executive Board, performing Corporate Governance routines, deployment and support of the BPMS system, controlling of projects related to the QMS - monitoring the planning and execution phases with control actions in relation to the schedule, identifying any changes, aligning and clarifying the delivery within the established limits, conducting process maturity diagnosis, conducting feasibility assessment (ROI, payback).

Joinville, Santa Catarina, Brazil

I worked in Corporate Governance and Quality Management System (QMS). I was responsible for planning, scheduling, controlling and executing internal audits ISO 9001, responding and monitoring external audits, identifying non-conformities and process improvements, evaluating the non-conformities and improvement actions, promoting the right use of Business Process Management (BPM) methodology focusing on improving results, applying the BPM methodology in analysis and process modeling, interviewing staff and management to determine the efficacy of processes, gathering and processing data to identify process performance areas, designing workflow and process strategies to improve business performance, management of Key Performance Indicators (KPI) through critical analysis of the process, measuring and monitoring the QMS indicators, managing corporate documents and policies, conducting discussions about process improvement with the Management Committees.

Joinville, Santa Catarina, Brazil

I worked in Customer Service. I was responsible for collecting and analyzing customer data and then working to develop resolutions for issues in the software system, I was also responsible for system deployment, documenting procedures, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. I communicated with customers by e-mail, chat, telephone and remote access.

Joinville, Santa Catarina, Brazil

I worked in IT. I was responsible for installing and configuring hardware and software, troubleshooting technical issues, customer service support, supporting the roll-out of new applications, backup routine, maintenance and incident resolution, testing and evaluating new technologies.

Master Of Business Administration - Mba, Project Management

Activities and Societies:

Production Engineer, Engineer, 10

Activities and Societies: I participated in Extension Programs, committees study groups and I was responsible for graduation committee..

It Technical, Information Technology

Activities and Societies: I learned about identifying hardware and software solutions, troubleshooting technical issues, diagnosing.

High School, High School