Leonardo Mendoza Email & Phone Number

Mexico City, CDMX, MX

Mexico City Area, Mexico

• Alliance Management Role- Relationship Management- Alliance Operations- Education - Pipeline Tracking & Reporting- Marketing & CommunicationContract Management Role- Opportunity Management- Pricing- Resourcing.
• CRM adaptation for LATAM.
• Support to certification initiatives: almost 50% growth in the last year.

Mexico City Area, Mexico

• Responsible for the operating and administrative management for imported product trading.
• Liaison with outsourcing service providers (legal, accounting and customs).Accomplishments:
• Active participation in setting up the company.
• Establishment of the admin strategy and design of processes and system.

Mexico City Area, Mexico

- Supervise and support Operations Teams within control desk, invoicing, cash application and customer service areas.- Control TAT for different activities is within customer expectations.- Coordinate and support improvement and special projects.- Prepare, analyze and report contracts to be insured under different coverages: equipment, life and civil.

Mexico City Area, Mexico

• Responsible for the administrative management (Order to Cash and Returns) of SMB And Graphic Arts customer segments in Brazil and part of the USA.
• Supervision of the efficient and effective execution of transactions of lease, loan and financial sales with a team of 8 direct reports and KPIs such as volume, delinquency, margin, customer satisfaction, among others.
• Control and approval transactions based on company’s schedule of authorization.
• Collaboration with the Business Process team in project implementations.
• Co-responsible of local Shared Services team with 10 direct reports.Accomplishments:
• Launch of the admin strategy to meet the business metrics supporting more than 300 monthly financial transactions, serving more than 20 sales reps, and more than 720 vendors / business partners.

Mexico City Area, Mexico

• Responsible for Back Office transaction processing on a LATAM level, supporting customer service teams and providing excellent customer service to more than 1,300 monthly new deals, more than 3,200 monthly lifecycle.
• Collaboration with customer service managers to set up objectives and internal service level agreements (SLAs).
• Coordination of a local team of 5 colleagues to perform monthly file-room and support activities (delivery of more than 200 welcome packages, scanning of more than 20,000 images and the submission of more than 40 loan.
• Support the business process team on project implementations including changes, enhancements and efficiencies.Accomplishments:
• Development and implementation of processes to complete requests for new deals, decreasing turn-around time by 50%.
• Definition of a plan of work to assure the completion of Back Office activities within expected turn-around time at least in 95% of cases.

Mexico City Area, Mexico

• Responsible for the coordination of process improvement on a global level through the cycle of identification, design, test, implementation and communication using the methodology DMAIC.
• Coordination of customer service and back office teams face-to-face and virtually.
• Support the development and updates of global policies and procedures.
• Leadership and participation in internal audits
• Users training and support.Accomplishments:
• Implementation of a process and a SharePoint application to track and monitor every request submitted by customer service team to assure their completion by back office team.

Mexico City Area, Mexico

• Responsible for the monthly execution of forecast, analysis and reporting of financed volume on an Americas level (Nov 2006 – Jun 2011).-- Analysis and reporting of penetration ratio of financed transactions over the.
• Responsible for the monthly consolidation and analysis of financial and accounting statements (USGAAP) on a LATAM level becoming more specialized in Opex by function and country (Oct 2002 – Nov 2006).-- Management of.
• Development of a system to track and report financed volume monthly, which decreased the corresponding turnaround time by 50%.
• Building of a system to forecast income and expenses for budgeting, using historical data and projected sales information.
• Design of a system to calculate commissions for more than 30 distributors, decreasing payment turn-around time from 20 to 5 working days.

Argentina

Argentina