Contact: Phone / Whats App: +55 (11) 97047-9779 | leosanches@gmail.comCustomer Experience Manager responsible for transforming purchasing and relationship journeys in companies from different sectors. Responsible for the relationship and consulting projects in telecom companies in general, for team management, redesign and executive visibility of the Minha Claro application, responsible for the digital transformation fronts at Claro through Mutant, data science squad management for strategic studies for the projects. I also worked on strategies to reduce churn on SKY Pay TV and replan service channels and logical segmentation of reasons in SAP CRM at Comgás looking at E2E journeys.Background in project management, digital marketing in companies and online advertising agencies, serving accounts such as Adidas, Editora Globo, Kraft Foods, Citizen, Michelin, Gafisa, Yoki, Heineken, Semp Toshiba, Atento, Panco, Shopping Eldorado and others focused on creation and development of online and offline strategies.Emphasis on digital planning and conversion analysis with a focus on generating results.Experience with Implementation of flows, processes and management systems.Management in the generation of rich content and inbound marketing, as well as management and creation of email-marketing rules.Leader of large projects such as SKY sites (www.sky.com.br), VIVAX and consultant in the development of new media and digital communication with the customer base at NET TV a Cabo.Great experience in international projects such as www.maidbrigade.com, www.aksundowner.com, www.lindbladexpeditions.com and www.sir.com in the IBM Application Services team.Former professor of Services Marketing at SENAC Campinas-SP.CEO at an e-commerce startup in the flowers segment.Winner of the Pororoca 2011 Award in the categories of best web site and mobile project.Winner for two consecutive years of the I-Best in the Juri Popular with the SKY website project.