- Managed the customer onboarding process to ensure correct use of the platform.- Led the onboarding and training process for new employees.- Proactively addressed customer needs and provided tailored solutions to enhance satisfaction.- Utilized CRM tools to organize customer data and monitor interactions.- Developed strategies to boost customer retention and satisfaction.

- Managed the onboarding process for customers, ensuring a seamless transition and satisfaction.- Collaborated with cross-functional teams to improve customer engagement and retention.- Implemented customer success strategies that led to improved retention rates.

• Provided guidance and support to customers to optimize their delivery experience. • Coordinated with delivery drivers to ensure timely and efficient service. • Resolved customer complaints and escalated issues as necessary.

- Management of national client portfolio: Negotiations, quotations.- Development of strategic plans to ensure the sale of products and services suitable for the client, ensuring the company’s profitability.- Followed up on client and key account complaints and requests.- Collaborated closely with the logistics and distribution departments to ensure timely product delivery.- Strengthened customer relationships by delivering timely and effective solutions.- Developed strategies to maximize customer value.- Managed invoicing and collections process to ensure timely payments.

- Identification of new opportunities. Acquisition of new clients.- Conducted training sessions with key accounts on the proper use of products and services.- Facilitated product or service implementation and onboarding for new clients.- Post-Sale service supervision- Customer retention, and upselling opportunities.

• Management of national client portfolio. • National client acquisition. Telemarketing. • Development of strategic plans to ensure the sale of products and services suitable for the client.

• Management of national and international client portfolio: Negotiations, quotations. • Development of strategic plans to ensure the sale of products and services suitable for the client, ensuring the company’s profitability. • Client acquisition in Panama and Central America. • Participation in events such as ExpoGrafica 2015.

- Management of national client portfolio: Negotiations, quotations, initiative execution. Complaint handling. - Contract renewal. - Control and execution of the billing process and automatic charges by credit cards.- Development of strategic plans to ensure the sale of products and services suitable for the client, ensuring the company’s profitability.- Client acquisition. Telemarketing. Execution of BTL strategies, participation, and organization in events such as Expo-franchises, forums.- Responsible for the payment charging process in the system.- Documentation of administrative procedures: collections, automatic charges, forecast vs. actual sales tracking, billing.