Leonardo Luiz A. Silva Jr. Email & Phone Number

United States

• Leads or supports relationship management activities with new and existing clients to generate new revenue through the acquisition of new clients, and the expansion and retention of existing client relationships. Coordinates team members and other PNC partners to deliver an exceptional client experience. Where assigned as the primary relationship strategist, has book of business that consists of less complex clients.• Develops and executes strategies to acquire, expand and retain client relationships to generate revenue and deepen share of wallet. Manages risk and maximizes profitability for entire portfolios of clients. Leverages client insight and sales tools to proactively identify and successfully convert sales opportunities.• Coordinates with the team to deliver an exceptional client experience with a focus on consistently providing actionable insight based on deep discovery with each client. Executes a defined contact strategy and delivers specialized capabilities. Ensures a strong client commitment and advocacy by delivering proactive and responsive service.• Develops and maintains internal and/or external partnerships to drive new revenue, acquisition and growth. Maintains view of competitive landscape. Meets with and educates partners to position the value of AMG capabilities. Assesses new business opportunities on a consistent basis, including completing book of business reviews, responding to new business inquiries and requests for proposals and maintaining territory/focus list.• Maintains timely, accurate and complete sales/client relationship management administration tasks as determined by the business. Ensures the execution of team processes, such as pre-call planning, post-call debriefs and relationship reviews.• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Pensacola, Florida

Washington

" Demonstrated excellent customer service while actively developing new businesses and expending existing customer relationships." Assessed and handled customer's banking needs, obtaining and processing client/account information." Recommended bank deposit and loan product/services accordingly to customer financial needs. " Actively contributed to financial institution's quarterly goals with over 500k in Home Equity Loans and Lines of Credit booked within the first quarter on platform. Led the Branch platform on credit products recommendations and dispositions." Performed account opening/closing, safe deposit transactions and branch opening/close procedures. " Referred clients to appropriated partner teams for tailored product/services recommendations, resulting in loyal and strong financial relationships." Managed and took ownership of complex customer's issues and situations with demonstrated servant leadership, knowledge and interpersonal skills. " Represented the financial institution in business development and community activities, participating in civic and community activities to generate visibility and contact. " Successfully concluded extensive training on Anti-Money laundering laws and best practices and Bank Secrecy act. Participated in all required corporate and business line training regarding financial and federal regulations.

Tacoma, Washington

Human Resources Specialist 2016 – 2017 United States ArmyTacoma, Washington• Managed and Updated 500 Service Members Awards, Statuses, Certificates and financial Records on daily basis, assuring proper accountability and organization’s readiness meeting all the goals established by Senior Leadership adequately and in a timely manner. • Educated Staff members on Equal Opportunity policies, minimizing by 35%, company’s incidents related to the subject. • Organized Organization’s mail system in cooperation with the United States Post Office. Created a highly functional organizational system that optimized the handling, accountability and delivery of mail accordingly to Federal policies, meeting and surpassing all goals established by Senior Leadership and United States Post Office’s inspection requirements.

Tacoma, Washington

Operations Manager 2014– 2016United States ArmyTacoma, Washington• Led the readiness of up to 20 team members through conducting specific presentations, precisely reaching early identification of areas of improvement, maximizing team performance enhancement.• Supervised training and professional development; mentor personnel through one-on-one counseling, group sessions, and liaison work with other departments.• Developed a Package Tracker to assist in the processing of all administrative matters relating to the department, including awards, legal action, and career development packages, streamlining the process and ensuring all information was processed in a timely way, leading to decreased wait-time of 7 days, on average.• Briefed the managerial staff on all administrative matters pertaining to the department on a weekly basis.

Alvin, Texas

• Instructed and resolved client’s payments and billing questions. Educated existing and new customers on self-serve payment, charges and credits on customer’s bill and provided solutions for complex billing scenarios. • Assisted customers with new orders, changes in account, equipment upgrade, providing customer with superior experience within the organization. • Exceeded quarterly sales quota by 35% placing in the top five sales representatives in the state of Texas• Built relationships with key decision makers, matching customers with the right solutions for their needs.

Clear Lake Shores, Texas

• Aggregated superior customer service, maximizing sales potencial and customer satisfaction. • Assisted in the planning and execution of new products and optimal new Product Advertising and marketing.• Managed and enforced all Ground Safety programs including transportation to ensure the safety and security of staff members, customers and equipment.• Advised Supervisor in charge of policies & regulations on all safety issues in order to mitigate hazards and environmental degradation, decreasing related incidents by 30% for 2012.• Managed and enforced all applicable company’s regulations for department operations to ensure all protocols were met in the event of audit or inspection.

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Business Administration And Management, General