Leonardo Henrique Dos Santos E Souza Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Com mais de 10 anos no mercado TI/SI passei por algumas empresas de suporte e consultoria, e sempre que ativávamos um novo cliente eu via muito problemas com o prestador anterior e muitas vezes gostaria de mudar algumas coisas onde eu prestava serviço mas boa parte das empresas são muito fechadas a opinião dos funcionários.Sempre tive o desejo de.

São Paulo Area, Brazil

• Working with enterprises and government clients in the north and northeast part of Brazil
• Proof of Concept (POC) and demos to showcase our products.
• Support costumers on implementation
• Support costumers with open tickets
• Support channels with technical materials and training

São Paulo Area, Brazil

• Worked as a bilingual IT Helpdesk Engineer at Trend Micro São Paulo office, reporting to Dallas Office.
• Local and remote support for branches in Brazil and Mexico.
• Management and access control of server room, servers and appliances.
• Management of assets like laptops, smartphones etc.
• Management of ISP contracts, mobile and fixed phone contract.
• Management of firewalls, switches, cabling, documentation etc.

São Paulo E Região, Brasil

• Meetings with prospects and clients
• Create projects based on clients needs and budget
• Manage the team to deliver the project at the deadline
• Create standards for documentation and implementation of solutions
• Discovery and test of new technologies/products to help our costumers

São Paulo E Região, Brasil

• Providing service and customer support during field visits or dispatches
• Managing all on-site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Produce timely and detailed service reports

São Paulo Area, Brazil

• Worked on projects to implement servers, firewalls (FortiGate), cabling etc.
• Implement of Penso own solutions for backup, mail and file sharing.
• Delivery of a runbook after every project
• Constantlity improvement of documents and processes

São Paulo E Região, Brasil

• Allocated in a Law firm, managing all on-site installation, repair, maintenance and test tasks, diagnosing errors or technical problems and determining proper solutions
• Local and remote support for branches over the country
• Manage servers, assets, documentation and some local suppliers

Pós-Graduação, Transformação Digital E Liderança

Tecnólogo, Tecnologia Em Redes De Computadores, Realizado Somente 1 Semestre

Tecnólogo, Design Gráfico