Leonardo Wu Email & Phone Number

New York, New York, United States

● Managed daily operations, tenant relations and security for a portfolio of 28 residential units and 1 commercial space● Collect monthly rental payments from tenants, issue receipts and follow up on late payments● Start eviction proceedings per local laws when tenants fall behind on rent payments or commit serious lease violations● Schedule maintenance work based on tenant requests, hired personnel to complete work orders and following up to ensure each assignment has been completed correctly● Prepare expense reports using receipts from maintenance work and utilities to inform owners

New York, New York, United States

● Prepare regular competitive intelligence reporting and analysis on residential and SMB sectors, monitoring growth performance in areas of competitive overlap● Perform analysis and insights on competitors’ offer strategies, marketing strategies, product and pricing that affect market dynamics and share● Analyze and validate market intelligence data to gain valuable insight of competitive landscape● Provide key takeaways and insight to stakeholders on strategic performance metrics of company’s product lines● Develop and document new processes for new reporting to identify areas of improvement in company initiatives

New York, Ny

● Provide regular digital/offline media reporting and analysis relating to marketing performance, variance to weekly target and year over year comparisons● Create presentations to help the media team, marketing department, and organizational leadership identify performance trends, marketplace conditions and optimization opportunities● Plan, analyze and forecast yearly, quarterly, monthly and daily calls and sales for all inbound phone volume, web orders and shoppers associated to digital media, traditional media and direct marketing● Compile Nielsen and set top box ratings to Account Executives to assist in selling spot TV● Provide daily advertiser activity across various media channels to sales team● Develop sales one-sheets and trackers for sports and high rated programming● Develop qualitative research stories using Scarborough for Ad Sales AE’s on a per request basis● Weekly reporting summarizing impression delivery of various ad campaigns

Greater New York City Area

● Lead business intelligence activities for Canon Solutions which includes assessing all operational and client centric data for our multifunctional device sales and leasing programs● Design custom reporting for accounts, assessing KPI’s including product down time, utilization, printing volume and service history ● Produce reports utilized by the account management team to assess client spend and determine areas for business growth, aiding in the achievement of a total growth across all accounts of 5%● Analyze and interpret data for account teams which helped contribute to our account team consistently hitting a 95%+ up time for all equipment and meet Service Level Agreements ● Identify and improve workflow processes including participating in a project to switch from a manual invoicing practice to an e-billing software ● Participating in a large scale database migration project by working with the Database Analysts and design teams to determine appropriate reporting parameters and ensure data accuracy

● Oversaw operational activities related to inputting all new orders and equipment return requests, managing a volume of as many as 20 requests daily● Tracked all new orders through the purchase life cycle including pricing, logistics, order fulfillment and handling client questions● Managed relationships with the technical, financial and account management departments to streamline workflow tasks and processes across functions ● Collected and analyzed all asset data for the account management team, including serial numbers, model and install dates of all multifunctional devices for tracking purposes ● Received the Winner’s Circle Award for going above and beyond your normal responsibilities

Greater New York City Area

● Performed reconciliation of accounts for various accounts for a boutique staffing agency by reviewing contracts for consistency and transferring contract reporting from HTML/PDF to Excel