Leonard H. Email and Phone Number

Lead a team of 7 Business Intelligence professionals, delivering comprehensive reports and analytics on metrics, financial performance, and key performance indicators for the CEO, CFO, and external stakeholders.Manage a technology team of 8, including Developers, DBAs, and IT specialists, providing support to over 200 remote employees worldwide.Researched and deployed Microsoft Defender for Cloud Apps, Identities, Endpoints, Emails, and XDR, enhancing organizational security and threat protection.Researched and deployed Microsoft Intune, streamlining device management and improving endpoint security across the organization.Enhanced technical controls and updated policies and procedures to mitigate threats and vulnerabilities.Successfully executed the closure of the physical office within one month, securing all equipment in long-term storage, and seamlessly migrated servers and desktops to Azure Cloud during the initial three months of the Covid pandemic, ensuring business continuity and operational resilience.Successfully led the SOC 2 Type 1 audit and, six months later, the SOC 2 Type 2 audit, ensuring comprehensive compliance and reinforcing our organization's commitment to data security and operational integrity.Enhanced digitization and sales lead management by implementing HubSpot CRM, significantly improving sales efficiency. Led the development team in integrating PLAID into the online business loan application system, streamlining processes, and enhancing user experience.Oversee vendor relations to establish strategic partnerships in line with IT budget and objectives, skillfully negotiating contracts to secure optimal value and ensure alignment with organizational goals.Articulate IT vision to executive leadership, fostering collaboration with stakeholders for the effective deployment of technology solutions. Additionally, developed and managed a comprehensive Business Continuity Plan (BCP) to ensure organizational resilience.

Directed a 10-member team specializing in Desktop, Server, and Network management across New York, New Jersey, and Chicago, boosting team morale and productivity. Introduced streamlined processes and Service Level Agreements (SLAs), elevating service quality throughout our offices in New York, New Jersey, Chicago, and São Paulo.Directed the disaster recovery operations during Hurricane Sandy in October 2012, successfully orchestrating the relocation of essential staff to our New Jersey data center and alternative sites. This initiative ensured the uninterrupted operation of critical functions and continued support for our trading clients, demonstrating exceptional leadership and crisis management skills. Our disaster recovery plan was in full effect for six weeks, during which we ensured uninterrupted service. Following the restoration of power, I managed the meticulous transition back to our primary office, ensuring a smooth resumption of all business activities.Oversaw the launch of new offices in Chicago and São Paulo, managing collaborations with local vendors for audio-visual and communication services, as well as the setup of office spaces and meeting rooms. Transition from LANDesk to Microsoft SCCM for endpoint management, enhancing control over desktops, laptops, and servers. Improved system security, optimized software distribution, streamlined patch management, improved operational efficiency, and securing the IT environment.Served as the technical lead, coordinating with both internal and external auditors to ensure SOX compliance across all IT systems, successfully navigating the complexities of regulatory requirements to maintain stringent standards of compliance and governance.Identified and enhanced Confidentiality, Integrity, and Availability (CIA) controls to bolster security measures. Updated technical policies and procedures, incorporating comprehensive risk assessments to mitigate potential threats and vulnerabilities effectively.

Led an 8-person Desktop Support team in London and Woking, enhancing team morale and productivity. Implemented efficient processes and SLAs, improving service quality across Belfast, London, Woking, and Paris offices.Collaborated on a project team to launch an 8-floor office building in London, overseeing the setup of desks, meeting rooms, and a data center, ensuring high standards of functionality and design for an efficient workspace.Collaborated with an audio-visual vendor to equip 15 meeting rooms and a large boardroom with advanced audio-visual technology, optimizing them for annual financial analyst presentations. This initiative involved designing and implementing systems for presenting and recording stock market presentations, catering to audiences of up to 100 people, ensuring high-quality audio and visuals for effective communication and engagement.Trained in LANDesk RMM and led team adoption, enhancing endpoint management and security through automated updates and deployments of anti-malware and office applications, streamlining IT processes. This initiative facilitated a more efficient management of endpoints, and significantly enhanced security measures for managed devices.Played a key role in the Business Continuity Planning (BCP) and Disaster Recovery (DR) team, contributing to the development and implementation of strategies that ensure organizational resilience and rapid recovery in the event of disruptions.Served as the technical lead, coordinating with both internal and external auditors to ensure SOX compliance across all IT systems, successfully navigating the complexities of regulatory requirements to maintain stringent standards of compliance and governance.

Provided technical support for around 60 employees across Mac, Windows, and Linux Ubuntu operating systems.Oversaw the transition from Linux SendMail to Exchange 2003, while also implementing Active Directory, setting up users, groups, and policies, and integrating these with Exchange 2003 mailboxes.Managed key network and server components including WatchGuard Firebox, MS Exchange 2003, and services such as FTP, IIS, DHCP, WINS, DNS, and VMWare.Initiated the development and deployment of a Fibre SAN environment, leveraging DataCore SANMelody and Nexsan SATABlades and SATABeast drive units, managing data volume of 180 Terabytes.Conducted research and successfully implemented a centralized backup system using Symantec BackupExec, integrated with a SAIT Robotic Tape Library system for enhanced data protection and recovery.Oversaw vendor SLAs and contract management, ensuring compliance and optimal service delivery.

Led the recruitment and management of 4 Web Developers and Designers to launch an online portal for seven print publications, including the prestigious Rolling Stone Magazine in Australia.Led the recruitment and management of 10 Content Writers, collaborating closely with magazine editors to curate and develop content for the online portal.Managed a dedicated IT team of 4, providing comprehensive support to 150 Mac and Windows users.Managed the seamless integration of Microsoft Active Directory with Novell Netware NDS, ensuring optimal configuration and system interoperability.Directed the comprehensive upgrade of approximately 120 IBM computers from Windows 98, and NT4 to Windows 2000, enhancing system uniformity and security.Support for approximately 30 Apple computers utilizing OS 9 and various Adobe applications, ensuring optimal performance and reliability.Managed key network and server components including Cisco 2500 routers, WatchGuard Firebox, MS Exchange 5, and services such as FTP, IIS, DHCP, WINS, DNS, ColdFusion, and SQL 2000.Oversaw the strategic downsizing and closure of the Next Online division, managing staff transitions and operational wind-down activities efficiently.

Reporting to the IT Director in Austin, Texas, I led the Y2K compliance efforts for our offices in Sydney and Singapore, ensuring our systems were fully prepared for the transition.Spearheaded the technical migration from Netware 4.0 to Windows 2000 Advanced Server and from Novell Groupwise to Microsoft Exchange 5. This involved comprehensive planning and hands-on management to achieve a smooth system upgrade and enhanced operational efficiency.Responsible for configuring and managing the Windows 2000 Active Directory, establishing seamless connectivity with other Active Directory environments in London, US, Singapore, and Sydney offices.Oversaw the upgrade of around 110 Compaq computers across Sydney, and Singapore from Windows 3.1, Windows 95, Windows 98, NT4 Professional to Windows 2000. Led a dedicated IT team of 4, with 3 members based in Sydney and 1 in Singapore, guiding them to achieve our strategic IT goals.Managed the Cisco 2500 routers in our Sydney and Singapore offices, collaborating closely with the network team in the US to ensure optimal network performance and reliability.Managed critical services including MS Exchange 5, IIS, DHCP, WINS, DNS, ColdFusion, and SQL 7.Directed the establishment of a new office in Singapore, coordinating with local vendors for communication services and office setup, ensuring a successful launch and operational readiness.

Served as Team Leader for the critical Y2K compliance project, a prerequisite for companies listed on the Australian Stock Exchange, ensuring seamless transition into the new millennium.Eliminated dependence on remote outsourcing by establishing a centralized Helpdesk, hiring, and leading a team of 6 IT support staff to provide high-quality support to 420 users nationwide.Directed the comprehensive upgrade of approximately 420 IBM computers across Australia from Windows 3.1, Windows 95, and Windows 98 to NT4 Professional, enhancing system uniformity and security.Spearheaded the technical migration from Novell 3 to Netware 4.0, managing both the planning and hands-on execution to ensure a successful transition and system enhancement.Oversaw the operation of Cisco 2500 routers across various office locations throughout Australia, ensuring optimal performance and reliability with vendor support under strict SLAs.Administered four Solaris 2.6 servers to support our proprietary in-house COBOL application, ensuring daily operational efficiency.