Leonard S. Email & Phone Number

Manchester, England, Gb

Greater Manchester, England, United Kingdom

Operational Manager within Outpatient Clinical Services, covering multiple disciplines. Liaising with clinical and administrative colleagues to ensure an efficient, resilient service for patients.

Manchester, United Kingdom

As an account specialist I am responsible for a range of centres as the first point of contact and front line support for administration queries for schools key accounts within the UK.I take ownership of my key accounts centres queries, and see them through to conclusion. I liaise with various departments within Pearson, and have a good understanding of quality assurance processes, examination processes, and various aspects of administration for my centres. I deliver face-to-face training for examination staff, also mentoring fellow specialists.

Rochdale, England

Hiring, and training, a team around the opening of a flagship store in the Manchester Royal Infirmary hospital. Completing the setting up of a new store and integrating that into the community on the hospital grounds by liaising with various hospital departments. Additionally networked with various managers from across the region to assist with that integration. I liaised with local businesses to increase awareness of the store, with a light to improving business and footfall through the area. Producing sales forecasts, then creating rotas based around labour efficiency against those forecasts. Actively tracking those hours across the month, amending them where needed, in order to maintain that efficiency.Maintaining food health and safety using standards & checks, training supervisors and baristas to follow the same standards. Managing stock and food orders, cash management, ensuring staff time & attendance records were accurate to process payroll correctly.Driving staff to achieve KPI’s (Key Performance Indicators), using this information to locate areas of opportunity for training and development purposes. Creating and delivering individual training, following the Starbucks and Euro Garages specific training models.Maintaining awareness my own business by completing quarterly SWOT analysis to keep us ahead of the local competition.

Manchester, United Kingdom

Responsibilities included completing daily, timetabled tasks, directly calling customers to invite them back to the store for events, or new starter days. Daily banking, restocking, cleaning and performing daily maintenance work.Actively engaging customers, listening to learn about their involvement within the hobby, to create a picture of that customers’ needs. Using that to map their needs, and then sell them what they want.Maintaining a friendly, open environment for all potential and current hobbyists by creating a positive environment using visual displays, being approachable, and being enthusiastic about the hobby.Partaking in an open feedback environment within the store by following the companies “Ten Commandments”. Ensuring they are consistently delivered, whilst also providing immediate feedback to staff who miss them out. Completing daily self-assessments to find my own areas of opportunity and improvement. Taking those points and working with my team, and manager, to better myself whilst improving my performance.

Manchester Area, United Kingdom

Producing sales forecasts, then creating rotas based around labour efficiency against those forecasts. Actively tracking those hours across the month, amending them where needed, in order to maintain that efficiency.Maintaining food health and safety using standards & checks, training supervisors and baristas to follow the same standards. Managing stock and food orders to reduce wastage, liaising with the wider business to ensure effective management of stock. Cash and banking management, also ensuring staff time & attendance records were accurate to process payroll correctly.Hiring, training and assessing staff within the companies own training model “Barista Basics”. I was the regional leader of the Barista Basics training model, training from Barista level through to Area Managers.Delegating all duties accordingly, but leading by example by ensuring I was actively on the shop floor at all available times. Leading and actively training the team on a daily basis in standards, health & safety and seasonal offerings.Ensuring all equipment was operational to the standards required and liaising with the head officer and/or contractors in the event of a breakdown. Being a permanent point of contact for all issues when on or off shift.Creating a community in, and around, the store with customers and businesses. Performing mystery shoppers, and spot checks, to ensure all products were to the high standard Starbucks expected.

Joined 42 Squadron, 33 Regiment, Royal Signals in August 2001. Qualified as a class 3 CSO in late 2001. I was part of a three man detachment that was responsible for the creation and maintenance of secure digital communication networks whilst maintaining a tactical presence in the field. Maintenance of all field equipment on my own vehicle detachment. Operating and maintaining the Ptarmigan radio system. Creation of digital radio nets to send and receive transmissions in support of other units via multiple routes. I was also part of the squadrons recruit training team. Teaching recruits in all aspects of working within the British Army.

Btec, Information Technology

Activities and Societies: Head of Campus Student Council 2001-2002

Education record