Tyler Leonard Email & Phone Number

Tyler Leonard is a HR Hospitality Trainer at Rosen Hotels & Resorts at Rosen Hotels & Resorts. He possess expertise in tourism, theme parks, time management, hospitality, customer service and 5 more skills.

Listed skills include Tourism, Theme Parks, Time Management, Hospitality, and 6 others.

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  Hr Hospitality Trainer

  Rosen Hotels & Resorts

  Mar 2022 - Present - Orlando, Florida, United States

  Develop and deliver compliance, leadership, guest service, and orientation training programs for all associates. Conducts monthly Service Advisory Council meetings at each hotel property speaking on guest survey scores, current trends in the industry, and providing a service topic of the month. Implemented a company-wide employee recognition tool to promote a positive workplace culture and improve employee retention. Coaches leaders on how to conduct service walks of the hotels to ensure quality standards were met and maintained. Completes a training needs assessment as required and compiles the required training materials.