Leonard Warner Email and Phone Number
Leonard Warner work email
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Leonard Warner personal email
Experienced Service Desk Manager with a demonstrated history of working in a high ticket volume 400+ employee law firm. Skilled in Customer Service, Technical Support, and Customer Satisfaction. Well rounded IT professional with certifications in ITIL Foundation for Service Management and HDI - Support Center Manager.
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Service Desk ManagerRivkin Radler Llp Jan 2024 - PresentUniondale, New York, Us-Oversee 100% of the requests, incidents and problems that come into the service desk ticketing system-Manage and coordinate urgent and complicated support issues-Interface with company executives and provide VIP support-Development of Standard Operating Procedures for the service desk to follow-Creation of workflows in Freshservice to increase productivity and efficiency of the service desk-Supervise and mentor 7 service desk agents
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Service Desk SupervisorRivkin Radler Llp Nov 2022 - Jan 2024Uniondale, New York, Us-Oversee 100% of the requests, incidents and problems that come into the service desk ticketing system-Manage and coordinate urgent and complicated support issues-Interface with company executives and provide VIP support-Development of Standard Operating Procedures for the service desk to follow-Creation of workflows in Freshservice to increase productivity and efficiency of the service desk-Supervise and mentor 5 service desk agents
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Service Desk Team LeadRivkin Radler Llp Mar 2021 - Nov 2022Uniondale, New York, Us-Serve as SME (Subject Matter Expert) across all aspects of the service desk-Research & Implementation of new ITSM ticketing system (Freshservice)-Creation of workflows in Freshservice to increase productivity and efficiency of the service desk-Implementation of weekly KPI reporting for service desk staff to gauge their performance-Supervise and mentor 4 service desk agents
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Desktop Support AnalystRivkin Radler Llp May 2018 - Mar 2021Uniondale, New York, Us-Second and third line technical support of 350+ employee firm operating in 5 locations across the tri-state area-Management of Active Directory (ie. security groups, distribution lists, password resets) -Configuration of Mail Transfer Agent policies (Mimecast) -Administration of Exchange Management Console-Administration of BYOD phones via MobileIron to access corporate email and applications-Imaging of computers utilizing Microsoft Deployment Toolkit-Monthly security patching of Windows based servers-Management of Cisco VOIP phone system via Cisco Call Manager-Troubleshoot issues relating to document management system-Creation and maintenance of security badges to be deployed for access to company buildings-A/V setup for video conferences and webinars
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Desktop Support Analyst Level 2Mercyfirst Mar 2018 - May 2018Syosset, New York, UsPerformed same duties, title was just updated to reflect said duties. -
Help Desk AnalystMercyfirst Jun 2016 - Mar 2018Syosset, New York, Us- Operated the front lines of a right-sourced IT Help Desk Support Center that supports 500+ employees over 17 agency locations across Brooklyn, Queens and Long Island. Routed all requests, incidents, events, and IT related problems to the necessary administrators. Troubleshooted all level 1 and level 2 IT related tickets that were received via phone call or service ticket.- Managed 500+ VoIP phone extensions via online portal and troubleshooted any phone hardware malfunctions.- Placed vendor orders and created purchase orders for IT related purchases.- Troubleshooted hardware and software issues for IT related products.
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ManagerTwistee Freeze (County Wide Concessions Inc.) Jun 2012 - Jun 2016-Provided general supervision to 2 office staff members-Personally assisted more than 100 customers during 10 hour shifts-Handled over 100 daily cash transactions-Accurately recorded all transactions using Quickbooks-Maintained daily cleanliness of office and ice cream trucks (interior and exterior)-Engaged local neighborhoods on Long Island with high level of customer service-Developed a loyal clientele of customers, increasing sales-Effectively communicated with clients to coordinate logistics of events
Leonard Warner Skills
Leonard Warner Education Details
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Farmingdale State CollegeTechnology And Society -
Massapequa High School
Frequently Asked Questions about Leonard Warner
What company does Leonard Warner work for?
Leonard Warner works for Rivkin Radler Llp
What is Leonard Warner's role at the current company?
Leonard Warner's current role is Service Desk Manager at Rivkin Radler LLP.
What is Leonard Warner's email address?
Leonard Warner's email address is lw****@****rst.org
What schools did Leonard Warner attend?
Leonard Warner attended Farmingdale State College, Massapequa High School.
What skills is Leonard Warner known for?
Leonard Warner has skills like Computer Maintenance, Desktop Computers, Customer Satisfaction, Project Management, Teamwork, Computer Hardware, Computer Hardware Installation, Microsoft Word, Itil Certified, Management, Computer Hardware Troubleshooting, Microsoft Office.
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