Leonard Welch Email and Phone Number
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M.S. - Management of Technology with extensive experience in Executive Leadership and Technical Management in areas including Unified Communications, Audio Visual Services, Endpoint Engineering and Device Management.
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Yale UniversityHartford, Ct, Us -
Director - Endpoint ExperienceYale University Sep 2019 - PresentNew Haven, Ct, UsOWNERSHIP AND OPERATIONAL MANAGEMENT OF UNIFIED COMMUNICATIONS, AUDIO-VISUAL AND ENDPOINT DEVICE MANAGEMENT SERVICESUNIFIED COMMUNICATIONS• VoIP - operation of multiple modes of telephony supporting 30,000 lines – including cloud-based and on-premises VoIP and legacy PBX systems.• Cloud-Based Telephony – deployment of Microsoft Teams and Cisco Webex services using over-the-top connectivity.• Strategic Planning – evolve Unified Communications platforms, collapse and retire legacy systems and support remote work environments.• Initiatives – planning and deployment of $2 million Cisco Unified Communications Manager and Packaged Contact Center Enterprise completed within aggressive timeframe.• Emergency Communications – planning and operation of 500 legacy and next-generation cellular emergency kiosks and 911 compliance.AUDIO-VISUAL• Operations – standards development, installation, monitoring and maintenance of AV elements for classroom and administrative spaces.• Strategic Planning – develop and deploy long-term refresh approach for equipment across all classroom and administrative spaces.ENDPOINT ENGINEERING• Operations – planning and maintenance of Microsoft System Center Configuration Manager and Intune environments in support of 12,000 PC and 4,000 Mac devices.• Relationship Management – development of standard device configurations, OEM, and Reseller interactions.• Backup – operations for PC and Mac backup services.• Credential Elevation – Research and deployment of on-demand, temporary credential elevation.• Remote Assistance – operations to enable Service Desk remediation.MANAGEMENT• Personnel - direction of engineering and operations teams consisting of five direct reports and twenty-five extended team resources.• Major Incident Management– rotational responsibility for major incidents across all IT disciplines.
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Director - Unified CommunicationsState Of Connecticut - Department Of Administrative Services Jul 2014 - Sep 2019Hartford, Connecticut, UsSTRATEGIC AND OPERATIONAL RESPONSIBILITY FOR UNIFIED COMMUNICATIONS, ENDPOINT DEVICES AND SHARED SERVICES ACROSS THE EXECUTIVE BRANCHUNIFIED COMMUNICATIONS• VoIP – installation, deployment and operations of a shared enterprise system in geo-diverse data centers and connected with enterprise-grade SIP connectivity. Generating average daily volume of 40,000 calls - including critical contact centers – serving 19,000 users across state agencies.• Administration - management of telecommunications procurement and contracts with multiple carriers – for SIP, TDM, data and mobile services.ENDPOINT DEVICES• Devices – evaluation, procurement and operation of Windows desktops, laptops and tablets – including coordination of first reverse-auction.• Microsoft 365 – license auditing, cloud enrollment owner and service operations for deployment to 26,000 users – including planning for email migration to Office 365.• Administrative – planning, deployment and maintenance of Microsoft System Center, license management and owner for Microsoft Volume License Service Center and Cloud Enrollment.MOBILE DEVICES• Administration - primary responsibility for relationships and contracts with multiple carriers as well as the evaluation, selection and deployment of devices.• Mobile Device Management – evaluation, operation and maintenance of MDM solutions to enable secure email on personal devices.• Procurement – Connecticut’s representative to National Association of State Procurement Officers wireless RFP creation and evaluation committee.SHARED SERVICES• Local Area Network – planning, deployment and operation of LAN - including structured cabling, Wi-Fi access points, voice and data equipment and single management portal - in shared-tenant buildings.• Connected Workplace – planning, deployment and operation of conference room services – including wireless presentation, audio amplification, video conferencing, room scheduling and integration with enterprise VoIP. -
Technical Sales ManagerAt&T Jun 2003 - Jul 2014Dallas, Tx, UsTECHNICAL DIRECTION AND PROPOSAL DEVELOPMENT INCLUDING:• Data Networks – MPLS, Optical, Ethernet, Private Line, ATM and Frame Relay.• Voice Services – migration from TDM to SIP and VoIP services.• Unified Communications – Cisco and Microsoft telephony.• Infrastructure – network contingency planning, disaster recovery and resiliency.• Management - recruiting, hiring, wage progression, budget adherence and account administration for 20 engineers across multiple states.LEADERSHIP ACTIVITIES:• Public Speaking - presenter for internal and external technical forums, customer briefings and - facilitation of national technical specialist calls.• Collaboration - Site Collection administration and application development for SharePoint 2010 site serving 400+ users.• Mentoring - facilitation for an internal career development program.
Leonard Welch Skills
Leonard Welch Education Details
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Rensselaer At WorkManagement Of Technology -
Central Connecticut State UniversityManagement Information Systems
Frequently Asked Questions about Leonard Welch
What company does Leonard Welch work for?
Leonard Welch works for Yale University
What is Leonard Welch's role at the current company?
Leonard Welch's current role is Director - Endpoint Experience - Yale University.
What is Leonard Welch's email address?
Leonard Welch's email address is le****@****att.net
What is Leonard Welch's direct phone number?
Leonard Welch's direct phone number is +186082*****
What schools did Leonard Welch attend?
Leonard Welch attended Rensselaer At Work, Central Connecticut State University.
What are some of Leonard Welch's interests?
Leonard Welch has interest in Collector Vehicles, Vintage Electronics, Exercise, Home Improvement, Sharepoint, Reading, Drums, Home Decoration, Cooking, Electronics.
What skills is Leonard Welch known for?
Leonard Welch has skills like Enterprise, Information Systems, Technology, Technical Management, Windows Server, Technology Management, Sharepoint, Mpls, Cisco Technologies, Multiprotocol Label Switching, Data Center, Communications.
Who are Leonard Welch's colleagues?
Leonard Welch's colleagues are Shirleen Roeder, Madeline Mathers, Gloria F., Karen Kustra-Morabito, Sandra Vita, Erin Brough, Liz G..
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