Program Manager, Portfolio Delivery Office, leading a team of 20+, managing a $30+ million budget, and driving strategic initiatives. Conducting quarterly planning inclusive of risk and dependency management across multiple company departments within 3 companies. Developing roadmaps and project management plans across multiple platforms and teams. Responsible for annual headcount budget planning and the development of executive resource allocation reports.Developed and executed comprehensive quarterly planning cycles, incorporating robust risk and dependency management processes, resulting in a 15% reduction in project delays within the last fiscal year. Expertise in developing and implementing roadmaps and project management plans across diverse platforms and teams, ensuring alignment with strategic objectives and maximizing project success.Successfully managed annual headcount budget planning and developed executive-level resource allocation reports, optimizing resource utilization and contributing to organizational efficiency.

Led enterprise adoption of Atlassian Jira & Confluence, streamlining project management & reporting including data migration and instance consolidation. Directed security services project roadmaps and managed weekly threat management plans, resulting in a 25% reduction in company risk exposure within cloud development environments. Led and optimized hybrid waterfall/agile program portfolios, ensuring strategic alignment and improved portfolio performance against quarterly KPIs. Managed risks for multiple concurrent programs, achieving timely delivery of key business initiatives within budget. Successfully integrated Agile Scrum methodologies within a waterfall reporting framework for business projects such as infrastructure patch management and enterprise application deployments.

Successfully executed 25+ projects with each valued at up to $2 million, employing Waterfall (PMP) and Agile (SCRUM) methodologies to ensure on-time and within-budget delivery. Led an international remote team of 10+ members across diverse projects, including Software onboarding implementations, Complex multi-vendor data integration (API, sFTP feeds), data migration of critical environmental health & safety (EHS) applications, digitalization of legacy paper processes, and implementations of mission-critical EHS software with OSHA reporting integration. Cultivated strong client relationships through leading weekly project status updates and executive steering committees, overseeing reporting and accounting for time and material budgets, and offering precise estimates and projections for contractual pricing and timelines. Proactively addressed escalations and resolved project roadblocks to maintain seamless project progress. Orchestrated delivery schedules and efforts across various stakeholder levels to ensure alignment and efficiency. Identified and mitigated project risks while maximizing team output and management effectiveness. Utilized GHG protocols to calculate emission factors and Key Performance Indicators (KPIs) for stationary combustion, measuring CO2, CH4, and N2O emissions based on e-grid standards, and optimized performance management practices following IPCC guidelines.

Managed and delivered diverse IT project portfolios, including ITSM Service Design and Transition, Enterprise Transformation, IT Assets (ITAM) Inventory, Procurement, Onboarding, Offboarding, Service Desk, Office 365, and Cloud Migrations. Modernized legacy technical debt systems for FinTech Startups during M&A activity, leveraging Scrum Agile, Waterfall Project Management, and portfolio management methodologies. Architected and roadmapped functional designs into Project Plans, enabling complex cross-platform system integrations of APIs driving Agile Continuous Integration and Continuous Development (CI/CD) in a software-oriented architecture (SOA) environment. Led business analysis efforts, encompassing requirements gathering, formalization, and execution, as well as technical solution diagramming, data mapping, and analysis. Established project Requirements, Scope, WBS, and Waterfall Schedules & Agile Sprints. Managed the opening, relocating, and closing of 130+ branch offices nationwide by implementing VoIP telephony, SD-WAN networking, and migrating mission-critical Data Centers to MS Azure Cloud. Fostered cross-departmental collaboration and communication with internal stakeholders. Managed Vendors to increase efficiency and maintain IT strategy & OKRs alignment during delivery. Developed ITIL Governance frameworks inclusive of current & future state diagrams, data dictionaries, decision matrices, information lifecycle management practices (end-to-end data flows), and record retention policies. Aggregated and analyzed business data to deliver actionable insights and data visualizations (PowerBI) for executive decision-making. Aligned current state audit assessments with regulatory compliance requirements. Managed hardware & software deployments as part of Asset Lifecycle Management for employee onboarding, including Purchasing, Imaging (MS SCCM), and Mobile Device Management.

Led cross-functional Scrum projects, delivering $1.25 million in contracted engagements. Spearheaded Big Data analysis for Latin American clients, resulting in 10% net revenue growth and 9% operating income growth in Brazil. Conducted client engagements in Brazil, identifying pain points and driving revenue/cost optimization opportunities. Utilized Hadoop, SQL, and ETL to stage Big Data for analysis and created Tableau dashboards to surface correlations. Developed and automated business process reporting, reducing ad-hoc requests by 50% through self-service BI. Collaborated with the Legal team to deliver Risk & Compliance audits, minimizing risk exposure and regulatory variances. Partnered with internal stakeholders to identify and address process bottlenecks, implementing agile solutions to streamline operations.

Led the development and implementation of an asset management platform, overseeing hundreds of billions in Mortgage Servicing Rights (MSRs) and achieving a 40-person-hour per-month efficiency boost. Ensured compliance with MISMO and SOX standards for Tableau, Qlik, and Oracle OBIEE platforms. Led initiatives optimizing loan securitization and early buy-out operations, integrating MISMO and market data. Tailored software development lifecycle to align with company culture and ensure high-quality project delivery. Analyzed diverse data sources, normalized structures, developed SQL databases, and implemented ETL routines for seamless data flow. Established transparent communication and collaboration between technical teams, stakeholders, and vendors. Identified opportunities, designed solutions, and implemented automation using interactive data visualization tools (e.g., Tableau) for informed decision-making. Built interfaces for standardized data preparation, cleansing, and ingestion from public, private, and government data sources through feeds and API integrations.

Led IT team to align technical initiatives with business objectives and optimize IT annual budget. Implemented cloud applications (Azure, Teams, cloud migrations) to support business goals. Managed Office 365 cloud services, including Azure AD, Teams, Email, OneDrive, and SharePoint. Successfully implemented CRM (Dynamics, Salesforce, Zoho), ERP (Dynamics, Oracle), and E-commerce (Shopify, Woo) systems, achieving significant cost savings and operational optimization. Developed and executed a cost-effective Internet networking service strategy focused on speed, redundancy, security, and compliance. Managed software and hardware implementation, configuration, and integration. Performed comprehensive telecom assessments for a large financial institution to evaluate IVR processes, functionality, and SOA ecosystems for regulatory compliance. Possess extensive expertise in cloud migrations, CRM/ERP systems, e-commerce solutions, and secure Internet networking strategies. Managed costs, optimized operations, and drove transformational IT projects. Implemented custom-made Kiosk software and POS payment system for airport autonomous vending system.

Led Agile ITAM, ITSM, and Project Management Consulting Engagements globally. Increased IT department efficiency by 80% through strategic initiatives like data center modernization, cloud migration (Azure, Office365), and virtualization (VDI-VMware). Managed ITIL Service Lifecycle, including asset management and strategic planning. Architected and administered complex IT infrastructure, including networking, firewalls, desktop virtualization, and mission-critical applications. Successfully executed cloud migrations and hybrid deployments (Azure, AWS) for Oracle suites, including database administration. Delivered projects for large international firms, driving ITIL adoption, cloud migrations, and software implementations. Implemented Agile methodologies (SCRUM, Jira) and Open-source software development (GitHub) software.