• Conduct full cycle recruitment for all non-technical requisitions including sourcing, reviewing resumes, conducting virtual Zoom interviews, arranging hiring manager interviews, and negotiating compensation packages• Sourced and closed 12 non-technical hires within the first six months of my employment spanning multiple departments such as accounting, finance, customer service, business development, sales, recruiting, and marketing• Led the operational launch of our Los Angeles, Seattle, San Bernardino, Howard County school bus yard with high volume driver and staff recruitment program, which resulted in the successful hires of over 600 drivers and 20 staff members including positions such as General Manager, Safety Manager, and Operations Manager• Supervised a team of two temporary recruiters and provided training and oversight for the work of three operations recruiters• Identified an opportunity to improve efficiencies within our recruiting process by adopting and implementing a new applicant tracking system that better suited our specific hiring needs• Developed various data sheets and reports to track hiring progress and candidate information, enabling data-driven decisions for cross-functional teams and improving recruitment efficiency and forecasting accuracy• Organized and executed over eight recruiting events across the country utilizing various digital platforms such as Indeed and Facebook, and traditional grassroots efforts to improve brand recognition and increase candidate pipeline• Partner with different business units to promote equal opportunity and a positive candidate experience, while focusing on behavioral and situational based interview questions to identify top talent

• Responsible for full cycle recruitment of all leadership requisitions by sourcing, reviewing resumes, conducting phone screens, setting up hiring manager panel interviews, and final hiring decisions • Assess candidate qualification through behavioral based interview questions while ensuring a positive candidate experience• Conduct weekly meetings with business leaders and hiring managers to assess headcount, talent requirements, and advise on the best hiring strategy• Standardize recruitment and hiring workflow while focusing on DEI to ensure equal opportunity for all candidates by having transparency and documentation • Work cross functionally with relocation, immigration, and background teams to ensure a seamless offer approval process • Develop and implement an overall recruiting strategy to pipeline candidates for anticipated business needs and employee retention

Robert Half is the world's leader in professional staffing for administrative support and accounting jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative and accounting field. We are faster at finding you work because of the depth of our client network.• Spearheaded a new division specializing in G&A recruitment while growing revenue by an average of 45% over a 3-year span by increasing the amount of requisitions, accepted offers, and new hiring managers• Manage the full cycle recruiting process for 10+ open requisition at all given time for 100+ enterprise sized clients by sourcing, interviewing, extending offers, and salary negotiation for administrative and accounting/finance positions• Manage a team of 5- full cycle recruiters while leading weekly 1:1 KPI accountability meetings to promote professional growth • Develop and implement an overall recruiting strategy to pipeline candidates for anticipated business needs and employee retention• Hold weekly divisional meetings to assess progress on team KPIs, including requisition flow, offer acceptance ratio, and interview benchmarks through Domo Analytics• Update my staff on applicable laws, regulations, and trends in recruitment, organizational policy, benefits and compensation, EEO, relocation and all collective bargaining agreements• Source, recruit, and train internal recruiters on best practices such as STAR interviewing method, providing positive candidate experience, and using tools such as Salesforce, LinkedIn, and online job boards to source for top talent• Ranked #1 in President’s Club of recruiters globally in 2018 and 2019• Nominated and selected to mentor a newly promoted manager in New York in a companywide national mentorship programPlease email me at Leon.Chang@roberthalf.com if you're interested in making your next career move!

• Conducted phone screens, video interviews, in person interviews, reference checks, skills assessments, and salary negotiation• Filled 2,000+ administrative requisitions including, but not limited to Receptionists, Administrative Assistants, Office Assistants, Project Coordinators, Customer Service Representatives, Office Managers, and Executive Assistants• Filled 350+ accounting and financial requisitions including, but not limited to Accounting Clerks, Accounts Payable Staff, Accounts Receivable Staff, Staff Accountants, Senior Accountants, and Financial Analysts• Ensured all KPI’s are met by conducting 80+ outbound calls daily, 20+ interviews weekly, and 10+ offers per week• Utilized various methods to generate candidates, including our Salesforce database, LinkedIn, online job boards, job fairs/networking events, internet postings, social media, email blast campaigns, and referral programs• Monitored satisfaction, performance, and retention likelihood, by maintaining hiring manager and candidate relationships

• Founded an educational service and company offering professional math test preparation and homework assistance for subjects ranging from Pre-Algebra to Calculus• Designed and conducted in person sessions and virtual lessons on Zoom, Facetime, and Skype • Market services by creating www.mathbyleon.com leading to a 50% growth in business

• Resolves customer inquiries through Zendesk email, phone, instant messaging, and social media. Ranked as the top agent based on ticket volume and customer satisfaction of 99%. • Analyze usage data and collaborate with the Engineering Department to create and design an instant messaging feature. • Train new hires on policies, procedures and workflows. • Implemented new standards for workflow efficiencies, reducing expenses by 4%• Investigate potential fraudulent customers using Sift and other public databases to eliminate financial risks• Work cross functionally with other departments to discover and resolve bugs in our system to improve user experience

•Motivated and ensured staff members worked professionally and efficiently in a comfortable environment•Created work schedules that were accommodating and fair for all employees•Strengthened management experience, including site maintenance, budgeting, written correspondence, and decision-making•Trained and supervised Computer Consultant staff by leading quarterly meetings, writing and presenting performance evaluations, scheduling shifts, assigning weekly duties, completing timesheets, and addressing individual staff concerns as needed•Provided friendly and effective customer service and technical support to students, while also completing weekly projects in a highly autonomous work environment•Conducted individualized tutoring sessions and developed resource materials on popular computer software programs to aid student usage.

• Formulate solutions to customer issues and inquiries regarding their account• Provide excellent service for over 40 correspondences each day • Currently receiving a “very good” customer rating for live customer support in resolving issues• Provide assistance to customers through e-mail by supplying detailed and thorough information of company policies and services • Respond to questions and comments from customers through a live-chat forum