Leoncio Nascimento Email & Phone Number

Dublin, County Dublin, Ireland

Customer Support queries via phone and online channels from retail agents, online players, and retail players.Provide technical support to Retail agents and online players.Diagnose customer issues by asking probing questions.Work with internal and external customers to resolve issues with a high level of customer service and excellence.Work with your Team Lead to highlight any issues/trends causing our customers unnecessary challenges.Quickly develop hands-on our bespoke systems and gain IT knowledge to support customers.Work collaboratively across your team as well as across the global business (IT Support, Digital, Operations).Exceeding KPI/SLA’s on a continuous and daily basis.Integrating regulatory constraints into work practices to ensure compliance is maintainedAny other duties that may be assigned from time to time

Dublin, County Dublin, Ireland

Performing the daily basis as manager assistant such as: Assisting the general manager in organizing, planning and implementing strategy. Coordinating day-to-day operations. Ensuring that company guidelines are followed. Devising and setting up objectives to boost company productivity. Ensuring that goals and objectives are met. Maintaining a safe and clean work environment. Delegating tasks to employees. Supervising, leading and motivating employees. Reporting any problems or accidents to senior management. Filling in for senior management in case of their absence. Helping with monitoring and tracking operating costs, budgets and resources. Monitoring customer and client satisfaction. Managing customer complaints and resolving their issues. Responsible for the supply chain process such as purchasing, stock take, stock control, stock rotation, discrepancies analysis, dealing with suppliers. Cash Flow activities. Supporting the general manager as needed.Also helping with customer assistant duties such as Cashier. Restocking of shop items and ensuring that the sales floor is organized. Merchandise, rotate and face off all stock. Assisting customers in locating desired shop items. Informing customers of shop promotions to encourage purchases. Performing regular price audits to identify and correct price discrepancies.

Brazil

Led business customer service in the maritime industry which attended a large number of multinational and national companies. Coordinate the transportation of products from deliveries, ensuring timely deliveries. Expedite deliveries with hauliers, ensuring that products reach customers on time. Maintain extra costs records on the company stock system, contributing to cost-report. Generate reports on critical metrics, including on-time deliveries, supplier shortages, product availability, and customer satisfaction level.Supporting customers with excellent feedback. Liaising suppliers and transportation services. Planning, organizing and monitoring the delivery commodity from origin to the final destiny, ensuring that all duties were carried out in a correct, timely and cost-effective manner. The activities were carried out in the port of Manaus widely considered the largest floating port in the world.

Brazil

Manage the full supply chain cycle. Be the mastermind behind the stock level, purchase orders, invoices control, quotations, payment and control of entry and exit of stock. Inventory management. Monitoring sales promotions and their impact on the purchase process. Foster positive relationships with suppliers while addressing issues such as damaged goods. Maintain a watchful eye on our products' journey through the supply chain, ensuring timely delivery. Champion quality by raising claims and non-conformances where necessary. Safeguard product quality by monitoring delivery dates to maximize product life. Manage discrepancies analysis for picking errors and rectify stock inaccuracies. Collaborate closely with warehouse personnel for efficient stock management. Maintain meticulous product records. Participate in wall-to-wall stock counts and investigate variances to maintain accurate records. Monitor cyclical stock counts to ensure our records stay up to date.

Brazil

● Performed customer service, being also responsible for administrative tasks, such as control of purchases, costs, billing and human resources. Developed financial reports and analysing cost reduction.

Master'S Degree, Procurement And Supply Chain Management

Bachelor'S Degree, Business Administration And Management, General

Level 8

Higher National Diploma, Logistics, Materials, And Supply Chain Management, Nfq Level 6