My responsibilities include troubleshooting hardware and software issues, setting up and maintaining computer networks, and providing training and assistance to employees.In my previous roles, I have gained expertise in a variety of areas, including computer hardware and software, operating systems, and network administration. I am experienced in providing remote support to clients and am comfortable working with a variety of platforms.I am committed to providing excellent customer service and am passionate about helping people solve technical issues. I am a quick learner and am constantly expanding my knowledge of new technologies and trends in the IT industry.In addition to my technical skills, I possess excellent communication and interpersonal skills, which enable me to work effectively with individuals at all levels of an organization. I am a team player who enjoys collaborating with others to solve complex problems.Overall, I am a reliable and skilled IT Support Specialist who is dedicated to ensuring that technology is working seamlessly for end-users.
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Content ModeratorBytedance Sep 2022 - Feb 2023Portugal- Review user-generated content on various platforms, including social media, forums,and websites, to ensure compliance with company policies and legal requirements.- Evaluate content based on policy violations, cultural nuances, and legal requirements,and take appropriate action, including deletion, warning, or escalation.- Work closely with internal teams, including legal and product teams, to develop andrefine policies and guidelines for content moderation.- Document all policy violations and actions taken in a content moderation system.- Provide feedback to internal teams on policy compliance and potential improvements topolicies or guidelines.- Continuously monitor industry trends and advancements to ensure that policies andguidelines remain up-to-date. -
Customer Technical SupportTap Air Portugal May 2021 - Sep 2022Portugal- Respond to customer inquiries regarding technical issues and provide timely andeffective resolution.- Diagnose and troubleshoot problems and provide solutions tocustomers.- Educate customers on product functionality and best practices to optimize their use ofthe technology product or service.- Document all customer interactions and technical issues in a customer relationshipmanagement system.- Escalate complex issues to appropriate IT support teams for further investigation andresolution. - Collaborate with other IT support professionals to resolve complex problems andimprove overall customer experience.- Continuously improve technical knowledge and stay up-to-date on industry trends andadvancements. -
Publicity AssistantClubes Lemonfit Jan 2018 - Nov 2019PortugalOrganization of advertising distribution groups.Distributed advertising materials for publicity promotion.Provided information about the different sales plans.Stayed up-to-date on industry trends and developments to ensure the success of publicity campaigns.
Leonel Anjos Education Details
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Accounting And Business/Management -
Escola Portuguesa De LuandaEconomics
Frequently Asked Questions about Leonel Anjos
What is Leonel Anjos's role at the current company?
Leonel Anjos's current role is IT Support Specialist.
What schools did Leonel Anjos attend?
Leonel Anjos attended Coursera, Iscal-Lisbon Accounting And Business School, Escola Portuguesa De Luanda.
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Leonel Anjos
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Leonel Anjos
Brazil
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