Leonel Soto Email and Phone Number

• Generate sales for Frontline sales team.• Explain the features and benefits of Club Exploria.• Execute a structured timeshare sales presentation.• Follow up on referrals and leads from owners.

• Assist guests with the tour registration process.• Enter accurate data into the system.• Respond to guest requests promptly and promote the resorts services and amenities.• Resolve guest complaints to the satisfaction of the guest.• Train new hires.

• Integrate various company services (video, internet, telephone) with customer's equipment.• Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network.• Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.• Identify basic distribution problems associated with the RF portions of the forward and reverse plant.• Educate customer on proper use of services and equipment, including channel lineups, and how to access online help.• Operate communications device in accordance with company policies.• Adhere to industry specific, local, state and federal regulations, as applicable.

• Responsible for assuring Front Desk procedures are completed in accordance with company standards.• Manage the process of check-ins and check-outs.• Resolve guest complaints.• Code bills.• Train new associates.• Assist manager with interviews, coaching, creating schedules and other duties assigned.