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Leonel H. Orozco Email & Phone Number

Consumer Care Manager @ Mondelēz International NA | Ensuring Operational Excellence, Quality and Compliance at Mondelēz International
Location: New York City Metropolitan Area, United States 6 work roles 2 schools
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Consumer Care Manager @ Mondelēz International NA | Ensuring Operational Excellence, Quality and Compliance
Location
New York City Metropolitan Area, United States

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Leonel H. Orozco is listed as Consumer Care Manager @ Mondelēz International NA | Ensuring Operational Excellence, Quality and Compliance at Mondelēz International, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Leonel H. Orozco.

Leonel H. Orozco previously worked as Consumer Care Manager North America at Mondelēz International and Senior Quality Assurance Specialist at Mondelēz International. Leonel H. Orozco holds Economics from Saint Petersburg State University Of Finance And Economics.

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Mondelēz International

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About Leonel H. Orozco

As an Operations, Quality and Regulatory Compliance expert at Mondelēz International, I lead operational excellence, quality assurance and regulatory activities for the North American market, ensuring the highest standards of food safety, quality and customer satisfaction. I have over 13 years of experience in the food manufacturing industry, with expertise in HACCP, FDA regulations such as FSVP & IA Rule, Kosher certification, Foodservice, E-commerce channels and Integrated Lean Six Sigma.I am passionate about delivering excellence and innovation to the consumers and customers of Mondelēz International, one of the world's largest snack companies. I leverage my skills in quality auditing, business requirements, and quality by design to support the development and launch of new products and services across major brands such as Oreo. I provide Kosher training for the NA region and quality guidance to multiple stakeholders during commercialization projects. I also manage major customers’ business relationships and partnerships from a quality perspective with professionalism and efficiency. I am fluent in Spanish, English, and Russian, and possess excellent communication skills. I am highly proficient in operating systems such as Microsoft Word, Excel, PowerPoint, Outlook, Edge, Windows10, IQS & SAP. I am PCQI and IL6S green belt certified and hold multiple certifications in time management, focus, and unconscious bias.

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Leonel H. Orozco's current company

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Mondelēz International
Mondelēz International
Consumer Care Manager @ Mondelēz International NA | Ensuring Operational Excellence, Quality and Compliance
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6 roles

Leonel H. Orozco work experience

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Consumer Care Manager North America

Current

Greater Chicago Area, Il, Us

Apr 2024 - Present

Senior Quality Assurance Specialist

Greater Chicago Area, Il, Us

Food Service, E-commerce, Channels (across all brands) Quality Lead.

Jul 2021 - Apr 2024

Regulatory Compliance And Kosher Specialist

Greater Chicago Area, Il, Us

Review raw materials, formulas and product specifications in a timely manner and complete corresponding Kosher sections of the specifications.Submit new materials and products for certification on Kosher Agencies websites.Maintain Kosher database on the NA Region Kosher Team site, including schedules and request tracker.Provide finished product Kosher certificates as requested by customers and other contacts.Provide Kosher training for R&D and plants.Assist with FDA Registration tasks – updates, bi-annual renewals, new registrations, registration cancellations, maintain registration logbook, set up FSMA webinars as needed.Assist in handling customer requests (from sales, customs, etc.) relative to regulatory.Work with Customs and Import groups to manage import product lists and responsible for updating and communicating changes.Assist in gathering and organizing documents to support Corporate FDA FSVP inspections. Support FSVP inspections as needed.Assist with training and support regulatory program implementation to meet FDA regulationsSet up/coordinate regulatory related webinars when offered.Assist with holds for product(s) held at the border by the FDA as required. Schedule and manage plant HACCP validation/reanalysis and conducts reanalysis training.

Dec 2018 - Jul 2021

Regulatory Compliance Manager

Greater Chicago Area, Il, Us

Serve as the primary quality resource for compliance and effectiveness throughout the plant and ensures adherence to all Mondelez Quality programs such as GMP’s, HACCP, Net Contents Internal Audits, Traceability & Recall, Hold & Release and Pathogen Monitoring. Provide leadership and technical assistance to help resolve quality related problems. Manage all activities and projects of 7 quality laboratory technicians.Review and set up new specifications and procedures used by manufacturing. Ensure materials conform to their specifications and deal with issues arising from non-conforming materials including hold and release of in process or finished goods. Report deviations and inadequacies to the appropriate Manager. Monitor calibration performance of all laboratory and plant equipment such as moisture units, colorimeters, laser stack-o-meters, scales, water baths, thermometers, ph meters, x rays etc.Audit quality systems & manufacturing practices and ensures that finished goods are produced according to the specifications and that all documentation requirements are consistently adhered to meet safety, quality, and regulatory requirements. Conduct investigations to determine root cause and recommends & implements corrective, preventive or improvement actions associated with food safety and quality. Monitor consumer complaints driving reductions in total complaints and ensuring plans are developed to focus on key dissatisfied reduction. Investigate consumer complaints & drives root cause to resolution. Provide technical support to Conversion, Business Development and Continuous Improvement teams in the trouble shooting of production and/or packaging programs. Support the commercialization process within department/unit and provide technical expertise for Food Safety & Quality Develop and conduct employee GMP training as necessary to improve the overall quality management process & system.

May 2017 - Nov 2018

Sr Supervisor Oreo Operations

Greater Chicago Area, Il, Us

Direct activities of hourly associates in assigned areas to ensure department production goals are metEnsure line operations meet established standards, specifications, efficiency and quality requirements to affect favorable production resultsCommunicate and collaborate with other production front line leaders on a regular basis concerning production goals and all operation activityFoster team building and collaboration across functional areas at all levelsResponsible for coaching, counseling and training hourly associates to foster a high performance work teamMaintain employee relations activities including safety, labor relations and grievance response and/or avoidanceEnsure compliance with all company policies, safety guidelines and state and federal regulationsPartner with the master labor planner to understand and optimize staffing needsSeek and understand financials about the business and the various trade-offs to control costs end-to-endFoster a high performance work systems by learning and teaching Lean concepts, TPM, Six Sigma and/or Integrated Lean and 5SManages SAP/LIS on a daily basis for packing employees to ensure each record is accurate for payroll to effectively runStrong in labor relations and fluently understands contract labor rules to work well with shop stewards and union leadershipResponsible for training and evaluating hourly associates

Mar 2016 - Apr 2017

Dough & Shell Production Manager

Northvale, Nj, Us

Responsible for managing about 30 employees in 3 different manufacturing departments (dough production, retail fillo manual assembly and packaging).Prepare production reports and efficiency percentages on the production lines. Production planning for internal production of fillo consumption and retail purposes. Inspect retail fillo dough packing presentation and accuracy with date codes and expiration dates. Ensure that quality, safety and efficiency goals are met and GMPs are followed at all times. Responsible for inventory control, data entry (M2M and Shop Floor Management Systems) and labor scheduling/payroll. Supervise and document CCP validations such as proper refrigeration, meta/x-ray detection procedures as a crucial part of food production.Prepare our facility and staff for the annual BRC inspection Communicate with other supervisors for production needs and solve discrepancies. Oversee QA logs and inspect pre/post operations properly completed.Responsible for closing the facility on a daily basis.Coach and train colleagues.

Nov 2010 - Mar 2016
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Colleagues at Mondelēz International

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2 education records

Leonel H. Orozco education

Economics

Saint Petersburg State University Of Finance And Economics

Ingeniería De Alimentos

Universidad De Caldas
FAQ

Frequently asked questions about Leonel H. Orozco

Quick answers generated from the profile data available on this page.

What company does Leonel H. Orozco work for?

Leonel H. Orozco works for Mondelēz International.

What is Leonel H. Orozco's role at Mondelēz International?

Leonel H. Orozco is listed as Consumer Care Manager @ Mondelēz International NA | Ensuring Operational Excellence, Quality and Compliance at Mondelēz International.

Where is Leonel H. Orozco based?

Leonel H. Orozco is based in New York City Metropolitan Area, United States while working with Mondelēz International.

What companies has Leonel H. Orozco worked for?

Leonel H. Orozco has worked for Mondelēz International and The Fillo Factory, Inc.

Who are Leonel H. Orozco's colleagues at Mondelēz International?

Leonel H. Orozco's colleagues at Mondelēz International include Kartik Gajria, Seth Dobberstein, Yolanda Angulo, Eric Adams, Cpa, and Reid Kersey.

How can I contact Leonel H. Orozco?

You can use AeroLeads to view verified contact signals for Leonel H. Orozco at Mondelēz International, including work email, phone, and LinkedIn data when available.

What schools did Leonel H. Orozco attend?

Leonel H. Orozco holds Economics from Saint Petersburg State University Of Finance And Economics.

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