Leonel Sanchez Email and Phone Number
Member of incident management team, which process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations. AFA Inspector.
Santander Tecnología Argentina
View- Website:
- santander.com.ar
- Employees:
- 4639
-
Incident ManagerSantander Tecnología ArgentinaArgentina -
Incident ManagerSantander Tecnología Argentina Dec 2021 - PresentProvincia De Buenos Aires, ArgentinaIncident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them -
InspectorAsociación Del Fútbol Argentino Jun 2015 - PresentArgentinaInspector at the Argentina Futbol Association (A.F.A)Responsibilities:-Liquidation of the collection exercised in each match played, by the Argentinian Futbol Association.-Sales and control tickets.-Collaborate in carrying out the work procedure by ensuring compliance with them-Control of entrance gate keep in.-Report problems associated with the stadium-Communicate deficiencies detected to management-Review the correct ticket sales.-Monitor compliance with the rules. -
Incident ManagerBanco Supervielle Mar 2021 - Dec 2021Buenos Aires, Provincia De Buenos Aires, ArgentinaIncident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them -
Incident ManagerHsbc Nov 2016 - Apr 2021Gran Buenos Aires, ArgentinaIncident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them -
Computer TechnicianFreelance Jan 2015 - Nov 2016Gran Buenos Aires, Argentina
Leonel Sanchez Skills
Frequently Asked Questions about Leonel Sanchez
What company does Leonel Sanchez work for?
Leonel Sanchez works for Santander Tecnología Argentina
What is Leonel Sanchez's role at the current company?
Leonel Sanchez's current role is Incident Manager.
What schools did Leonel Sanchez attend?
Leonel Sanchez attended Uade, Istea, Educacionit, Udemy, Udemy, Udemy.
What skills is Leonel Sanchez known for?
Leonel Sanchez has skills like Estudiante En Carrera De Desarrollo De Software, Lenguaje C# Junior, Manejo De Paquete Office, Windows Xp/7/8/10, Visual Studio, Inspector En Canchas De Futbol, Administracion, Reparacion De Computadoras, Ingles, C#, Windows, Microsoft Office.
Who are Leonel Sanchez's colleagues?
Leonel Sanchez's colleagues are Eliana Garcia, Denis Dassieu, Flavia Llorens, Jonathan Ezequiel Maciejowski, Marcelo Salinas, Cristian Ariel Martinez, Damián Da Costa.
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Leonel Sanchez
Argentina -
Leonel Sánchez
Argentina -
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