Leonel Sanchez Email & Phone Number

Argentina

Provincia De Buenos Aires, Argentina

Incident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them

Argentina

Inspector at the Argentina Futbol Association (A.F.A)Responsibilities:-Liquidation of the collection exercised in each match played, by the Argentinian Futbol Association.-Sales and control tickets.-Collaborate in carrying out the work procedure by ensuring compliance with them-Control of entrance gate keep in.-Report problems associated with the stadium-Communicate deficiencies detected to management-Review the correct ticket sales.-Monitor compliance with the rules.

Buenos Aires, Provincia De Buenos Aires, Argentina

Incident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them

Gran Buenos Aires, Argentina

Incident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them

Gran Buenos Aires, Argentina

Licenciatura, Computer Technology/Computer Systems Technology

Software Development, Software Development

Activities and Societies: Software Development.Abandoned

Introduccion A La Seguridad Informatica, Management Information Systems, General

Cisco Ccna Fundamentos De Networking Para Redes Ip, Telecommunications Engineering

Inducción A La Gestion De Servicios

Education record

Activities and Societies: MonitoringThe Dynatrace Software Intelligence Platform uses AI called Davis to discover, map and monitor.