Leonel Sanchez

Leonel Sanchez Email and Phone Number

Incident Manager @ Santander Tecnología Argentina
Argentina
Leonel Sanchez's Location
Argentina, Argentina
About Leonel Sanchez

Member of incident management team, which process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations. AFA Inspector.

Leonel Sanchez's Current Company Details
Santander Tecnología Argentina

Santander Tecnología Argentina

View
Incident Manager
Argentina
Website:
santander.com.ar
Employees:
4639
Leonel Sanchez Work Experience Details
  • Santander Tecnología Argentina
    Incident Manager
    Santander Tecnología Argentina
    Argentina
  • Santander Tecnología Argentina
    Incident Manager
    Santander Tecnología Argentina Dec 2021 - Present
    Provincia De Buenos Aires, Argentina
    Incident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them
  • Asociación Del Fútbol Argentino
    Inspector
    Asociación Del Fútbol Argentino Jun 2015 - Present
    Argentina
    Inspector at the Argentina Futbol Association (A.F.A)Responsibilities:-Liquidation of the collection exercised in each match played, by the Argentinian Futbol Association.-Sales and control tickets.-Collaborate in carrying out the work procedure by ensuring compliance with them-Control of entrance gate keep in.-Report problems associated with the stadium-Communicate deficiencies detected to management-Review the correct ticket sales.-Monitor compliance with the rules.
  • Banco Supervielle
    Incident Manager
    Banco Supervielle Mar 2021 - Dec 2021
    Buenos Aires, Provincia De Buenos Aires, Argentina
    Incident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them
  • Hsbc
    Incident Manager
    Hsbc Nov 2016 - Apr 2021
    Gran Buenos Aires, Argentina
    Incident ManagerManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.ResponsibilitiesResponsible for planning and coordinating all the activities required to perform, monitor, and report on the processRemediate deviation of a process for its particular division/department/schoolResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the workload per Tier 1 AnalystMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Responsible for restarting servers and managing them
  • Freelance
    Computer Technician
    Freelance Jan 2015 - Nov 2016
    Gran Buenos Aires, Argentina

Leonel Sanchez Skills

Estudiante En Carrera De Desarrollo De Software Lenguaje C# Junior Manejo De Paquete Office Windows Xp/7/8/10 Visual Studio Inspector En Canchas De Futbol Administracion Reparacion De Computadoras Ingles C# Windows Microsoft Office Microsoft Excel Sql Control De Incidentes Soporte De Aplicaciones De Escritorio Soporte De Hardware Inspector Control De Redes Sistema De Seguimiento De Incidentes

Leonel Sanchez Education Details

Frequently Asked Questions about Leonel Sanchez

What company does Leonel Sanchez work for?

Leonel Sanchez works for Santander Tecnología Argentina

What is Leonel Sanchez's role at the current company?

Leonel Sanchez's current role is Incident Manager.

What schools did Leonel Sanchez attend?

Leonel Sanchez attended Uade, Istea, Educacionit, Udemy, Udemy, Udemy.

What skills is Leonel Sanchez known for?

Leonel Sanchez has skills like Estudiante En Carrera De Desarrollo De Software, Lenguaje C# Junior, Manejo De Paquete Office, Windows Xp/7/8/10, Visual Studio, Inspector En Canchas De Futbol, Administracion, Reparacion De Computadoras, Ingles, C#, Windows, Microsoft Office.

Who are Leonel Sanchez's colleagues?

Leonel Sanchez's colleagues are Eliana Garcia, Denis Dassieu, Flavia Llorens, Jonathan Ezequiel Maciejowski, Marcelo Salinas, Cristian Ariel Martinez, Damián Da Costa.

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