Leon West Email & Phone Number

Frankford, Delaware, United States

Frankford, Delaware, United States

• Repair, maintain, troubleshoot, and install POS hardware and software
• Set up, configure, and troubleshoot wired and wireless networks
• Resolve customer issues using existing and ongoing training
• Take ownership of service orders, ensuring timely problem resolution
• Provide support for software-related issues and assist in deployments
• Identify opportunities, develop strategies, and implement creative solutions

Virginia Beach, Virginia, United States

• Collaborated with a cross-functional team to design, develop, and maintain.NET applications, ensuring they met project requirements and deadlines.
• Utilized C# and the.NET framework to create efficient and scalable code, enhancing application performance.
• Conducted thorough debugging and troubleshooting of software defects, leading to a significant reduction in application downtime and improved user experience.
• Wrote SQL queries and stored procedures to facilitate data manipulation and reporting within the applications.
• Successfully tackled complex technical challenges and provided innovative solutions, leading to increased project efficiency and client satisfaction.

Virginia Beach, Virginia, United States

• Guide users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
• Field support calls, email, and/or other communication from external users with inquiries regarding technical support, general product support, product onboarding support, and similar concerns.
• Collaborate with in-house developers to explain errors and/or recommend program modifications to clients.
• Conduct demonstrations, and assist in integration and onboarding with clients on the electronic product.
• Schedule meetings to manage and coordinate the deployment process.
• Establish guidelines/timeframes to ensure a successful implementation and ensure all milestones are met.

Norfolk, Virginia, United States

• Ensured protocols were understood and maintained.
• Coding and filing documents according to the accepted government filing plan.
• Opening, sorting, and distributing mail for the effective operation of the facility. Addressing and mailing packages and envelopes. Arrange for express document/package services when necessary, i.e. UPS, Federal.

• Prepared an agency of 124 personnel for training exercise; designed a standard operating procedure for the personnel to follow.
• Managed inventory control of over 200 parts and equipment worth over $500K with a consistent no-loss record.
• Demonstrated knowledge of network protocols and ensured policies were enforced.
• Test, configure and maintain software and repair hardware and peripheral devices.

Certification, Web Development

· JavaScript · ES6 · React · HTML · CSS · Node.js · Express · AJAX/HTTP · Mongoose · MongoDB · JSON · Git

Bachelor Of Science - Bs, Computer Science

High School Diploma