Giovanni Leon Email & Phone Number

Atlanta, Georgia, Us

• MacOS builds, fault diagnosis and hardware replacement• Assist with resolution of hardware & software issues.• iPad/iPhone config and setup.• Azure device enrollment• Data backup & OS upgrade assistance• iPad/Mac mini, zoom room setup and maintenance• Zoom room meeting assistance

Atlanta, Georgia, Us

• Company merger PC/Data migration Assistance. • Ticket creation, monitoring, and managing via ServiceNow system (SNOW).• Inventory replenishment utilizing CDW/MyBuy.• Provide escalation level support to Helpdesk.• Windows 10 OS builds, Fault diagnosis, and hardware replacement.• Assist with resolution of hardware & software issues.• Proven proficiency with Apple and Windows devices (cell phones, laptops, desktops, mac minis, MacBooks)• Provide Remote user support utilizing Bomgar remote tool, and in-office support.• Basic network troubleshooting on computers (DNS, Wi-Fi, VPN)• Basic Troubleshooting of VOIP related issues• manage access/licenses/apps using Azure/ActiveDirectory/365 Admin Center• Engage vendors for 3rd party support & warranty repairs.• Coordinate hardware shipments to remote employees.

Amarillo, Tx, Us

*Analyze problems and Engineer effective solutions.*Troubleshoot and replace PC hardware when necessary.*Create custom OS images.*Manage User/PC Modifications in Active Directory.*Effectively communicate with Employees via email or phone.*Install and configure Software on user computers.*Image new computers per user specifications.*Configure Network Drops to specific Vlans.*Network port testing and patching. *Setup and configure IP and Digital phones using Avaya Site Admin.*Create device IP reservations via DHCP server.*Setup client and server side printing within EPIC.*Assist and implement solutions to EPIC problems.

Utilize critical problem solving skills to engineer solutions to issues.Assist Helpdesk with solutions to issues regarding customer, and product.Utilize SQL to research solutions to issues regarding customer, product, or missing/inaccurate third party data.Create Excel Spreadsheets using unloaded data from tables, from various databases.Manipulated data to our POS system for coupon testing, or to duplicate errors in order to find solutions.Effectively utilize UNIX and SQL to gather or modify data from different production databases.Implemented creative thinking, to resolve uncommon issues.

*Coach non-technical users through resolving complex problems *Effectively communicate technical concepts to non-technical users*Contribute documentation to assist Help Desk operations, usinga Ticketing System.*Employ knowledge of SQL to research solutions to issues.*Effectively utilize UNIX commands, to make data modifications.*Proficient in VI, to make data changes on network equipment.*Assisted in Adding printers to DNS and associates computers.*Knowledgeable with POS systems equipment, and operations.

St. Louis, Mo, Us

*Effectively communicate with customers in a professionalmanner, by phone or in person.*Implemented sales strategies, in order to sell Suddenlink products.*Meet sale quotas, per month.*Discuss new sales strategies, on our weekly meetings.*Learn the ins and outs of the product, to better assist ourcustomers.*Effectively use enterprise applications, to find customer data.

Us

*Cooked meals based on customer’s preferences.*Sanitized and kept food area clean.*Worked as a team leader, to dispatch food at an appropriate time.*Kept my team on track, to make sure the food was preparedcorrectly and on time.*Trained new associates on how to perform their job, effectively.