Reported to the Commercial Director, Nick Masson, for three weeks.I completed the following tasks:- Full critical website development analysis of the Bigwave website and services, in addition to competitor analysis. I transformed this into a presentation which I delivered to the Commercial director and Head of client Services. I was congratulated and credited for this presentation. Substantial developments are being made as a result. - Full report review for Gelding Borough Council. I gave feedback on any additions and sections that were unclear and made suggestions on the sections of marketing strategy- all of which are being implemented into the next report. - Market sector analysis for a new upcoming product launch and identified potential new avenues for marketing this product.I had insight into and mentoring on the following: - Frontline sales- DISC profiling - Customer profiling- Putting together bid submissions- E-flyer development - Networking- Frictionless Onboarding - Sales from the buyers perspective - Sales presentations - Current big wave campaigns- Navigation and the workings of Zoho crm systemI also had 1-1 Zoom meetings with Dan Tofield (Head of Creative Services), Lee Potter (Creative Director), Gemma Ross (Head of Paid Media) and Sarah Brown (Client Partnership Management) which all gave me comprehensive insights to their sectors.

Proactive in seeking and fulfilling customer needs and, where appropriate, utilising add-on sales. Enhancing supply and demand by thinking laterally when promoting online products. Dealing with customer queries and making the appropriate decisions regarding refunds and discrepancies.

To pitch and attain monthly standing order donations from cyclists and walkers, achieving daily targets. Required confidence, persistence and superb oral communication to gain subscribers. Excelled in building rapport and finding common ground with prospective consumers, facilitating conversation flow towards how their donations would benefit them directly.

Ensured all jumpers followed safety guidelines, improved my interpersonal skills, knowledge of risk assessments and ability to think and act under pressure; for example, when dealing with injuries.

Helped prepare, serve and clear 5 courses. Developed my professionalism among high-end customers, stress tolerance and adaptability to resolve conflict and social perceptiveness to deliver the highest level of customer satisfaction.