Leoni Hurter Email & Phone Number

Dubai, United Arab Emirates

- Mentor and develop various crew members through teamwork while motivating and communicating effectively with all flight attendants.- Administer first aid to passengers in distress.- Front-line marketing of airline products and services.- Cultivate the highest level of customer satisfaction with attention to detail and answering escalated customer issues.- Provide upscale dining experience including First Class menu selections, food and beverage preparation/presentation.- Facilitate the highest level of safety by inspecting safety equipment, announcing and demonstrating safety procedures, and verifying passengers' compliance with safety regulations throughout all stages of flight.

Dubai, United Arab Emirates

- Led and directed team members on effective methods, operations and procedures to run a profitable, successful bar.- Actively participated in ongoing customer service programs to build sales and rapport in the community.- Managed the inventory for the bar as well as placed orders.- Played a crucial role in the servicing of guests upon arrival, working closely with the operations team to ensure that the VIP experience is properly delivered to each and every guest.- Recognized for consistently establishing rapport with customers, up-selling products and building a loyal client base.- Gained extensive knowledge in wines, liquors, and beer.- Operated the cash register, point of service (POS) system and balanced cash and credit card receipts.- Maintained cleanliness and organization of workspace.

Dubai, United Arab Emirates

- Interacted with customers professionally and put interpersonal communication skills into practice to build relationships.- Responsible for opening and closing procedures for the bar including prep work.- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.- Operated cash register, point of service (POS) system and balanced cash and credit card receipts.- Effectively collaborated as a team to accomplish necessary duties as needed as requested by management.- Maintained the presentation and cleanliness within the bar area.- Ensure guest satisfaction through timely service.

Johannesburg, Gauteng, South Africa

- Wrote, edited and utilized compelling and effective scripts to achieve and exceed sales goals, based on the market data.- Effectively communicated with and supported marketing, administrative and delivery departments on a daily basis.- Helped drive sales goals and achieve monthly quotas.- Assisted with general administrative duties. - Mentored, coached and motivated the call center agents.- Captured and interpreted various sets of data to ensure an effective lead life cycle. - Proactively found new means to improve systems and efficiencies within the department, including detailed guides on completion of tasks. - Assisted the CEO at the seasonal photoshoots.

Johannesburg, Gauteng, South Africa

- Consistently met and exceeded lead generation quotas.- Awarded for being the best lead generator in my department, twice.- Maintain quality data control/satisfaction records, constantly seeking new ways to improve customer service. - Developed outstanding verbal and written communication skills as well as highly trained in objection handling. - Worked with computers daily using Microsoft Office and selected programs.- Guided customers through a detailed recorded verification of sale via telephone, in line with the specific marketing strategy.