Leonick Que Email & Phone Number

Toronto, Ontario, Canada

• I oversee my dispatch team, manage equipment and supplies, and communicate with other departments as a dispatch supervisor. With my strong communication and organizational skills, I am able to handle high-pressure.
• Monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently.
• Maintain contact with all clients as well as outside vendors inclusive of issue resolution.
• Directed a team of 15 drivers to maximize operational performance and corporate goals.
• Managed and maintained accurate inventory of over $1 million dollars of product and roofing materials.
• Plan, organize, direct, and participate in logistics operations which consist of reverse logistics, forward logistics, and inter-company transfers.

• Responsible in managing the efforts of branch employees in providing high level of customer service, including management of the rental counter, customer flow and phones, as well as training by examples.
• Using initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets.
• Managing overall branch operations in absence of and/or request of the branch manager
• Engaging in conversation with customer to better understand their needs, simplify the complex situation and guide them with the right options and solutions.
• Supervising, mentor, train, coach, evaluate and develop staff
• Developing, planning and actively participate I branch sale and marketing efforts to increase and improve business

Toronto

• Responsible in managing sales objectives in assigned market territory and ensuring that sales quota is achieved within defined timelines.
• Generated sales revenues through aggressive prospecting and market analysis.
• Led a team of five (5) brokers and monitor individual productivity levels.
• Provided training, coaching and feedback on regular basis to direct reports.
• Delivered results based on sales targets and expectations.
• Oversaw services are delivered at customer’s satisfaction

Toronto

• Responsible in managing sales objectives in assigned market territory and ensuring that sales quota is achieved within defined timelines.
• Generated sales revenues through aggressive prospecting and market analysis.
• Led a team of five (5) brokers and monitor individual productivity levels.
• Provided training, coaching and feedback on regular basis to direct reports.
• Delivered results based on sales targets and expectations.
• Oversaw services are delivered at customer’s satisfaction

Toronto, Canada Area

• Responsible in managing sales objectives in assigned market territory and ensuring that sales quota is achieved within defined timelines.
• Generated sales revenues through aggressive prospecting and market analysis.
• Led a team of five (5) brokers and monitor individual productivity levels.
• Provided training, coaching and feedback on regular basis to direct reports.
• Delivered results based on sales targets and expectations.
• Oversaw services are delivered at customer’s satisfaction.

Toronto, Canada Area

• Responsible in delivering and maintaining the highest levels of professionalism, customer experience and food service quality to a variety of hosted functions and events.
• Manage general banquet preparations including table settings and food station design ensuring that lay-out requirements and specifications are met
• Facilitate timely serving of menu courses and beverages to guests following defined schedules
• Handle service queries, requests and concerns of guests including supervisor escalations if necessary
• Perform routine checks per table ensuring guest needs are satisfied
• Observe health and safety standards at all times

Toronto, Canada Area

• Responsible in maintaining safety at the pool along with performance of specific managerial, administrative, facility, aquatic, communications and leadership duties.
• Supervised regular facility maintenance including the swimming pool and change rooms
• Handled customer complaints to acceptable levels of resolution
• Escalated issues and concerns calling the attention of the Pool Board
• Communicated work progress status of any ongoing improvement initiatives
• Assisted Senior Swimming Instructor in delivering swimming lessons and programs

Toronto ON

• Responsible in processing and closing sales orders, setting production goals, and rendering lawn services based on customer needs and requirements.
• Provided lawn services including aeration of customer lawns, driveway sealing, and performing minor repairs
• Maintained strong customer relations in order to generate interest for repeat sales
• Prepared required paper work after each completed aeration service
• Helped maintain equipment in excellent operational condition

Advanced Diploma, International Business

Activities and Societies: Centennial College Student Association Inc., Club FrancophoneThe International Business program is a 3-Year.

Diploma, General Studies