Leo Lakhovsky Email & Phone Number

Redmond, Washington, United States

Redmond, Washington, United States

Contract for Microsoft● Streamlined Azure Marketplace deployments to various Azure portals, established CI/CD pipeline.● Facilitated Azure Marketplace taxonomy process automation.● Identified Azure subscription inconsistency remediation gaps while proposing solutions

Bothell, Washington, United States

Managed and directed activities of technical support engineering teams in building and maintaining service reliability of T-Mobile Enterprise Test environments. Identified process bottlenecks and implemented process improvements. Interviewed, hired and developed employees through coaching and providing constructive feedback.● Led team of 20 support engineers distributed across multiple geographies (India, Mexico, Atlanta and Dallas) driving operational excellence, reliability and scalability of 150+ applications over 20+ QA environments (Linux/Windows) with 24x7 support model.● Oversaw year-long application migration to DevOps model on cloud platform and decommission of legacy infrastructure resulting in overall 25% CapEx reduction and business performance improvement.● Managed application support, technical escalation management, incident triage, troubleshooting and root cause analysis to drive customer satisfaction and ensure exceptional customer experience.● Acted as point of contact for change management, release management and problem management teams, providing technical solutions and process alignment to fulfill technical requirements.

Bothell, Washington, United States

Managed SME teams, provided technical support for multiple T-Mobile test environments● Led business development activities for Business Intelligence test infrastructure team, resulting in addition of 12 applications to the portfolio of managed services.● Oversaw Tibco environment automation and administration tools development resulting in 10X reduction of environment build time● Managed integration testing for major Teradata-based Enterprise Data Warehousing upgrades.

Bothell, Washington, United States

Built and configured test infrastructure for new web-based applications in Retail and CRM.● Built WebSphere based Ecommerce Order Management System for mission critical environment.● Automated build process resulting in 14-fold time reduction of environment delivery.● Coached application support team in production system build.

Bellevue, Washington, United States

● Led team of 3 direct reports to develop tools for automated testing.● Established test infrastructure for the multiple products serving T-Mobile application teams.● Established delivery processes and documented new vendors’ products integration.