• Analyzing the database of worldwide shipments to find out whether there are any irregularities • Checking the history of shipment movements worldwide• Work with colleagues in other departments to resolve logistic and delay-related issues• Help maintain quality control by contacting support departments of the partner companies• Improvements to procedures and systems in the interest of solving delays and mistakes• I found a way to simplify the routine work of the analysis of cargo transportation, I reduced the time for this process by 50%• In the common work of my department, I took part in the development of a new database to simplify the analysis of the cargo movements and the processes of the tracking and delays. This allowed the CS department to operate with information easier and provide customers with clear information in a shorter time, each case reduced by 25% and the load on the CS department by 10%