Leonid Fedotov Email and Phone Number

• Technical Support professional with over 20 years of hands-on experience in Information Technology, including people Managing, Infrastructure & Application Project Management, Operations and Customer Support.• Experienced in leading cross-functional teams supporting complex, high availability, business solutions in customer-facing environment.• Experienced in building strong, permanently improving team of technical support professionals.• Leading role in implementation and production support of Internet/Intranet solutions for financial and high-tech manufacturing companies in a heterogeneous operational environment (UNIX, Windows, Oracle, MS SQL Server, MySQL). • Extensive expertise in supporting of large-scale, mission-critical infrastructures in 24x7 production support coverage.• Motivated and self-directed team leader with excellent interpersonal, presentation and communication skills with the ability to work well with all levels of IT Management, IT personnel, Engineering personnel, business partners and customers.• Experienced tutor and mentor to support professionals.Specialties: Highly available systems. From the ground level. Architecting, implementing and support. Disaster recovery on demand.