Leonie Wiser Email & Phone Number

Chesterfield, Gb

Chesterfield, Derbyshire

Chesterfield, Derbyshire S41

**Dealing with a large volume of customers daily via telephone, email and fax.**New account applications.**Improving & developing existing procedures.**The arrangement of hires from start to end (Raising a pick note, creating a contract, arrangement of deliveries/collections and terminating the contracts raised.)**Processing sales orders for tooling/machinary parts.**Producing quotes, following up regularly.**The use of 6 in-house systems (One office, Insitu/strategix, Cyrstal Reports, Syrinx, Wolcen, Proactis)**Purchase order processing.**Updating the sytems with the latest supplier prices.**Investigating & resolving queried invoices from start to finish.**Raising credits and invoices.**Running reports to check for plant/pricing anomalies.**Running service reports and issuing customers with service reminders.**Ensuring month end / year end budgets are met.**KPI’s**Estimating and pricing up customer repairs, issuing calibration certificates and obtaining order numbers.**Building current customer relationships and proactively looking for new.**Key account management.**Logistics/planning our drivers daily routes.**Negotiating prices with customers - issuing customer price lists based on spend reports.**Ensuring all vehicle service history and daily checks / tacos are up to date and fully compliant.**Risk assessments for the depot.**Ensuring training records are up to date.**Staff holidays/sickness management (Bradford factor)**Logging staff overtime/hours.**Staff/driver expenses.**Monthly reports including; profits & losses, projections and general monthly reports on highs and lows.**Arrangements of rental / lease vehicles.**Staff / agency recruitment, including carrying out interviews.**Motivational one on one meetings with staff members.**Performance reviews with staff members.**Stock control / managing stock checks.**Setting yearly budgets for the depot.**Phone reporting - Connect database (missed calls etc / targets.)

Chesterfield, Derbyshire S41

**Dealing with a large volume of customers daily via telephone, email and fax.**New account applications.**Improving & developing existing procedures.**The arrangement of hires from start to end (Raising a pick note, creating a contract, arrangement of deliveries/collections and terminating the contracts raised.)**Processing sales orders for tooling/machinary parts.**Producing quotes, following up regularly.**The use of 3 in-house systems (One office, Insitu/strategix, Cyrstal Reports.)**Purchase order processing.**Updating the sytems with the latest supplier prices.**Investigating & resolving queried invoices from start to finish.**Raising credits and invoices.**Running reports to check for plant/pricing anomalies.**Running service reports and issuing customers with service reminders.**Ensuring month end / year end budgets are met.**KPI’s**Estimating and pricing up customer repairs, issuing calibration certificates and obtaining order numbers.**Building current customer relationships and proactively looking for new.**Key account management.**Logistics / planning our drivers daily routes.

Holmewood, Chesterfield

**Dealing with a large amount of customers on a daily basis – face to face/emails/fax/phone calls/in house system tech reports. **Booking appointments for estimates and repairs.**Inputting data accurately (New claims.) **Arranging collection and recovery of vehicles.**Liaising with insurance companies reference claims & courtesy cars.**Keeping in touch with clients with the use of memos -Diary management. **Raising cheques for storage and recovery charges. **Account management. **Managing Audi, Skoda, Volkswagon and Seat dealerships. **Managing the driver’s routes and paperwork. **Arranging courtesy cars for clients. **Taking payments for VAT and excess invoices.**Making sure all paper work is done correctly and efficiently. **The use of Microsoft packages.

Chesterfield, Derbyshire S41

**Dealing with and serving customers in an extremely fast paced and busy working environment. **Answering calls from clients and traders, taking inbound phone calls as well as making outbound phone calls frequently. **Booking and cancelling appointments (Diary Management.)**Negotiating with representatives on price lists for stock. **Arrangements of meetings, recording minutes at meetings. **Dealing with complaints in an effective manner. **Filing client’s records as well as typing them into a database (Adhering to confidentiality policies.)**Dispensing of drugs and arranging prescriptions **Producing orders. **Insurance sales on behalf of Pet Plan. **Managing & chasing up debt for court proceedings (credit control.) **End of day cashing up and locking up.

Beauty Therapy Nvq 2 & 3

Education record