Leon James Email & Phone Number

Huntsville, Al, Us

Huntsville, Al, Us

Huntsville, Alabama, United States

- Diagnosed, configured, and troubleshoot desktops PCs and peripheral devices for clients, resolving hardware and software issues.- Configured and upgraded operating systems, drivers, and applications, ensuring system compatibility.- Set up and secured small home networks, including wireless routers, modems, wireless printers providing tailored solutions based on customer needs.- Provided technical support and personalized recommendations for home office setups

Huntsville-Decatur, Alabama, United States

- Led a high-performing team of sales professionals to deliver customized communication and network solutions, consistently surpassing sales targets and key performance indicators (KPIs).- Collaborated with cross-functional teams, including field technicians, to ensure seamless technology integration for clients, enhancing service efficiency and client satisfaction.- Monitored industry trends and emerging technologies to innovate and enhance solution offerings, maintaining a competitive advantage in the rapidly evolving telecommunications market.- Provided strategic guidance and leadership, cultivating a team culture focused on customer success and business growth, which resulted in measurable improvements in team performance and client outcomes.- Responsible for the hiring, separation, and training of direct reports.

West Palm Beach, Florida, United States

- Supports 40+ Authorized Retail locations and develop strategies to drive above market average postpaid and fiber per door productivity.- Analyze sales data and trends to create actions plan for AR partners.- Collaborate with cross channel reps to drive FirstNet, business, and fiber productivity.

Stuart, Florida, United States

- Hired and train high performing team that consistently exceeded year over year sales targets. Ranked #2 in FL Market broadband productivity 2021.- Maintained operational excellence including managing store inventory, RLO, KOIs, and visual merchandising.- Identify underperforming team members and initiated plan of action to improve performance.- Organized outside events with Authorize Retail partners to drive additional sales.

Orlando, Florida, United States

- Assisted the Store Manager in achieving key sales targets and KPIs, contributing to increased revenue, profitability, and customer satisfaction.- Supported recruitment, training, and development of staff, ensuring team members were equipped with the skills to provide excellent customer service.- Led and motivated store employees, fostering a collaborative and positive work environment to enhance team performance.- Managed inventory levels and merchandising, maintaining product availability and adhering to store presentation standards.- Acted as a brand ambassador for AT&T Wireless, effectively promoting products and services, resulting in increased customer engagement and sales.

St Thomas, Us Virgin Islands

- Delivered consultative sales support by guiding customers through tailored solutions, consistently exceeding sales goals - Maintained expert knowledge of evolving technologies and product offerings in a fast-paced retail environment, adapting quickly to change to meet customer needs.- Actively engaged with the community by participating in community events and executing outbound calls to drive customer acquisition and retention.- Demonstrated flexibility in scheduling, working evenings and weekends to ensure optimal customer support during peak hours, leading to increased customer satisfaction.- Achieved high sales performance through exceptional customer service, earning uncapped commission opportunities and ranking among top sellers.