Leon W. Email & Phone Number

California, United States

Mountain View, Ca, Us

Payments Platform powers Google's billing and monetization for 100+ products, operating in 200+ markets. - Value Creation: Co-led planning, measurement and program execution to deliver $xxxM revenue uplift and cost reduction from Payments Platform projects, annually for the last 5 years (Commerce-level OKR).- Northstar User Metrics: Led metric definition, target setting, and measurement to establish northstar user metrics - form of payment users & digital identity users (2 Commerce-level OKRs)- Data Strategy & Roadmap: Spearheaded planning and build of Platform analytics data infra and 50+ tables. Transformed analytics, experimentation, dashboards and data culture for a 1000+ person org.- Team Building: Scaled the Platform Analytics team from 1 to 13 data scientist/analysts, managing and mentoring a high performance, global team.- Analytics: Led team developing analytical insights driving numerous critical product decisions, e.g., -- Global market expansion: Developed analytically driven roadmaps for launching new forms of payments, leading to $xxxM incremental revenue for Play, Ads, Cloud, etc. -- Payments optimization: Partnered with PM/Eng to build a business case and initial ML model for Smart Router, delivering $xxxM from increased payment success. -- Charging optimization: Reversed a product decision to sunset SMB prepaid charging through analysis of 10+ experiments, evaluating impact on GMV and retention.- Culture & Training: Helped grow the Product Strategy and Operations job ladder at Google by serving on the hiring committee, conducting ladder-wide training and mentoring 15+ people.

Mountain View, Ca, Us

- Annual Strategy: Led development of Payments Platform annual strategy and organized planning summits/offsites with PM/Eng/UX leads, resulting in presentation of strategic plan to SVP.- Program Execution: Built and managed org-wide project tracker to manage 200+ PM/Eng projects for the year, leading to improved prioritization and coordination across the cross-functional team.

Mountain View, Ca, Us

- Payments Operations: Led Google Payments operational reviews and process optimization projects across multiple operations teams: customer support, trust & safety, finance and compliance. Sunsetted operations for Google Wallet card, including issuer partnership and card printing.- Executive Communications: Supported Google SVP to present at Google I/O by creating slide deck and presentation script, aligning with internal stakeholders on partnership announcements.

Us

Led project teams serving clients on strategy, service and IT operations, technology enablement and cost efficiency; focused on high tech, healthcare and financial services Selected client project experience:Board-level Strategy: Developed market entry strategy for +$2B revenue for a software company. Analyzed customer needs, tech innovation, market size and acquisition targets.Growth Strategy: Created technology-enabled growth strategy at an oil & gas company through assessing user needs, current capabilities, technology trends and competitors.Service Operations Optimization: Developed IT service management and tooling strategy to optimize costs by $20M+ ARR. Ran 6-week pilot to demonstrate impact and refine rollout plan.

Us

Selected client project experience:- Customer Support Optimization: Setup customer support contact reduction program to improve customer experience and drive $50M+ ARR cost savings for telecom.- Policy: Wrote a whitepaper to foster digital payments innovation for a G7 country. Interviewed industry stakeholders, analyzed peer countries and modeled payments data.

Sunnyvale, Ca, Us

Identified 80+ companies for search engine distribution deals through estimating size of user base and modeling potential deal value

Worked with CEO on business development, resulting in 8 contracts worth $4M and partnerships with 10 organizations (industry, government, academic)

Mba

B.A.Sc., Computer Engineering