Kimberly Leon Email & Phone Number

Boston, Massachusetts

-Answer, screen, and direct all inbound calls-Manage and communicate requirements with the office cleaners and landlord-Maintain the inventory and do the ordering of office supplies-Filing shipping, receiving, patent documents, invoices and payroll records-Input of invoices-Order lunch for meetings or company gatherings / update-Make all arrangements for board meetings: hotels, conference bookings, cars, etc-Make all arrangements for staff functions: annual company picnic, summer BBQ, end of year dinner, quarterly meetings, etc.-Arrange onsite service and pickups-Execute special projects for QA, operations, service or administration

Peabody, Massachusetts

-Respond to customer correspondence in appropriate manner. Ensure all customer care emails are being responded too personally or through the team-Promote sales by explaining available services.-Use provided training materials and job tools to quickly and accurately resolve customer issues when escalated past an account coordinator-Assist with solutions for pre-travel, onsite and post travel customer care concerns-Follow up with customers on returned checks or payments upon notification by Accounting-Work with sales/marketing director to create and manage onsite phone schedule during travels season-Complete 360 feedback and employees reviews for team-Assist with the management of customer communication pre/post travel-Accurately batch out daily for the Accounting Department-Assist to ensure rooming lists are accurate with Group Organizers-Apply all Group Organizer credits and incentives within assigned territory by given deadline-Meet deadlines per Customer Service Calendar-Send internal updates as required-Serve as in-office point person for Sales/Operations and IT-Assists Director of Operations with preparation of “Know Before You Go” communication and travel documents -Maintain positive communication with all Group Organizers including monthly updates, incentive programs, and “Know Before You Go” information-Participate in Sales and Operations meetings and Product trainings as required-Create, send and analyze surveys before and after travel

Holyoke, Ma

-Manage several social media sites that include Twitter, Blogger, LinkedIn, WordPress, Pinterest, Tumblr, Facebook, and Google+-Create blogs on Blogger-Create webpages on WordPress hyundaishopping.com -Send out emails to affiliates -Upload, edit, and create images with PhotoShop Pro-Make daily posts to each site, along with scheduling for future post dates-Work with our theme of the month that will correspond with blog and Facebook posts-YouTube video production -Google Docs and Drive to document and track posts to all the platforms we useSites:o http://hyundaidealer.blogspot.com/o http://hyundai-dealer.blogspot.como http://kiadealer.blogspot.como http://kia-dealer.blogspot.com/o http://jackromehyundai.blogspot.como http://kiaaccessorystore.blogspot.como http://hyundaiaccessorystore.blogspot.com

Westfield Chamber Of Commerce

Create a PR plan for the Chamber of Commerce, my group and I scheduled meetings with the Chairperson and helped her create a media kit, drive more traffic the the website, and gain more members/awareness.

Pittsfield, Massachusetts Area

Editing PowerPointCreating and uploading Brainshark videos.Transcribing videos.Checking for branding errors.

Westfield Ma, 01085

Learned great costumer service techniques. Coordinatiing skills, as well as multitalking skills.

Bachelor'S Degree, Communication And Media Studies, Senior

Activities and Societies: Communication Club, Deans ListConcentration in Public Relations, Minor in Business Management

Aesthetician/Esthetician And Skin Care Specialist

Activities and Societies: 600 HOURS Certified. Licenses in MA.