Leon K. Green, Aa, Ba, Ma, Ssgb Email & Phone Number

Eagle Mountain, UT, US

Pleasant Grove, Utah, United States

Determines annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.Meets and establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; and projecting expected sales volume and profit for existing and new products.Implements national sales programs by.

Sacramento, California, United States

Senior Sales Manager leads the customer service team in support of company sales and service goals. This person provides training, development and supervision to employees in customer service. Reporting to the Director of Sales, the Sales and Service Manager leads their team by supporting continuous improvement in product knowledge, attitude, skills, and.

• Coordinate with Account Manager to supervise all account manager representatives activities.
• Monitor attendance, production and other activities of customer service representatives.
• Ensure policies, procedures, corrective action when needed, and document actions taken.
• Analyze account management and performance to required quotas to provide feedback to staff.
• Ensuring that staffing levels are adequate to meet scheduled activity and sales requirements.
• Conduct meetings regarding sales product offers, promotions, sales activities, and goal setting.

• Team of 52 dispatchers: 4 Direct Reports (Supervisor) and 48 Indirect reports [leads, routers, & dispatchers].
• Performs overall resource management by knowing the installation, inventory, and subcontractor resources of the combined offices and by allocating work orders accordingly.
• Analyzes and organizes dispatch office operations and procedures such as productivity reporting/tracking, preparation of payrolls, personnel, information management, filing systems, and other clerical services.
• Maximizes office productivity through proficient use of appropriate software applications, researches, and develops resources that create timely and efficient work-flow.
• Manages creation, research and reconciliation of departmental reports and sub-contractor work-flow and quota.
• Manages total daily quota of installations and service calls in various areas of geographic territory, manages relationship with authorized subcontractors.

• Profit and loss responsibility while performing any financial functions associated with sales
• Establish and maintain positive employee relations and promote excellent internal communication
• Customer centric solutions to business challenges while ensuring a safe working environment
• Consistently achieve sales objectives to acquire new customers through cold calls, networking and referrals within assigned accounts to increase profit growth and revenue.
• Analyzing business trends on which to base key decisions; ensuring required of levels of production.
• Improve productivity through efficient scheduling, vendor performance, adherence to standard operating procedures, and implementation of new service-oriented schedules

Sacramento, California Area

• Responsible for the cost-effective routing of the In-Home Repair Technicians
• Maintaining and executing at a high level of technician productivity and revenue growth
• Achieving productivity goals [Calls Handle, TPR, and QPI] through maximizing technicians routes
• Develops tactics to meet service level, response time, and quality target goals for the company
• Provides performance appraisals for the members of the team (routing agents)
• Performs job needs, assessments, implementing training strategy for routing agents and technicians

• Responsible for overall sales (B2B), customer service, and direct day-to-day operation and service functions to the in & out-bound teams (2 direct & 45 indirect reports)
• Focus on retaining customers by providing updated product and promotional information.
• Develops tactics to meet service level, response time, and quality target goals for the company
• Provides performance appraisals for the members of the team, creates ongoing development opportunities and constructs individual and team performance programs.
• Monitor calls volumes and service level, coordinate floor activity, handle escalated calls, manage follow-uptimes, lead generation, and account management
• Ensure accurate and timely paperwork to ensure efficient processing of customer transactions.

• Coaching, training, developing specialist, as well a representatives in processing information accurately and efficiently to Allstate agents.
• Indirect activities of 34-45 associates with 7 direct reports: Evaluate work performance and use PM, PDS, progressive discipline.
• Measure and report on project performances, identifies variances, evaluate causes, and recommends action plans.
• Analyze system issues, perform compliance checks, resolve deficiencies in operating systems, as well in review projects and reports for consistency, adherence to guidelines, and accuracy.
• Develop process flow, work schedule, staffing and resource needs.

• Hire, Coach and Develop Representatives: Monitor call quality, PP&R & one-on-one feedback sessions, review/evaluate representative performance, set representative expectations
• Recommend process improvements, streamline business practices, and determine standards for sales methodology
• Desk Top Management: approve all schedule exceptions, process weekly time sheets, and time-off requests
• Participate on national and cross-departmental teams for rollout of new Initiatives, major projects, and create/facilitate training strategies for implementation.
• Evaluate procedures, develop, implement and manage new processes

Masters Of Arts, Leadership

Top 10% in my class.

Bachelor Of Arts, Communication

Activities and Societies: Basketball

Bachelor Of Arts - Ba, International And Intercultural Communication

Bachelor Of Arts - Ba, International And Intercultural Communication