Leon Lai Email & Phone Number

Orlando, Fl, Us

Winter Garden, Florida, United States

Fairfield Inn & Suites Orlando I-Drive/Convention Center

Walt Disney World Swan & Dolphin Resort

Walt Disney World Swan & Dolphin Resort

Redmond, Washington, United States

Residence Inn By Marriott Seattle Bellevue

Bellevue, Washington

• Responsible for assisting in the management and leadership of a Yankee Candle Store• Manager On Duty (MOD) on a regular basis with opening/closing duties• Leading & directing staff in driving daily sales performance following the ASAP Sales Program• Guest complaint resolution and ensuring smooth operations and safety & security for employees and guests

Bellevue, Washington

Courtyard By Marriott Seattle Downtown/Lake Union

• Train all new hires. • MOD when upper Leadership leaves during the evening.• Assist with payroll using Atlas.• Assist with scheduling. • Order market items. • Help FOM with recruitment.• Help increase guest satisfaction score by rolling out new initiatives like celebration amenity package for guests. • Motivate associates to send up daily thank you card and gift basket for Marriott Bonvoy Elite guests. • Increase the weekly goal for Marriott Bonvoy enrollment.

Orlando, Florida Area

Orlando, Florida Area

Hong Kong

Hong Kong

Shanghai City, China

Help with the build up, promotion, testing phase and launch of the new DYT music app in China. Leading up to the festivals, I worked on transcribing videos for content, designing photo frame board for the festivals, creating a promotion campaign for the festivals and contacting suppliers for promotional materials. During the festivals, I helped with setting up DYT booth at Budweiser Storm Music Festival in several cities in China, for promotional campaign and activations. Also, helped leading a team of volunteers to work on the street team in the festival site. Building up the brand awareness and loyalty to music festival goers around china by asking them to follow our official social media accounts.

Hong Kong

Oversaw Sigma Production’s marketing in China. Created a marketing plan exceptionally for the Life In Color Festival and other festivals in Hong Kong. Managed a team of 15 employees. Activated different marketing campaigns on facebook, instagram, WeChat, Weibo and on the ground campaigns at festivals. Activated grass root campaigns and street teams. Increased ticket revenue and promotion.

Shanghai City, China

• All social media communications for festival via Instagram and Facebook, including writing articles, posting, consumer interaction, and photo generation. • On the ground guerrilla marketing campaign in Shanghai’s shopping malls to drive festival awareness

Shanghai City, China

• Execute event set-up• Responsible for managing artist riders request • Insuring artists made their schedules• Assisting the stage and backstage managers.• Coordinate team members with setup for artist area• Communicating in English, Cantonese, Chinese, Shanghainese and German with managers and DJs

Bachelor Of Business Administration (Bba), Hospitality Administration/Management, Graduated With Merit

Activities and Societies: Cultural Night 2018.2 Organizer - Marketing Team | Cultural Night 2016.1 - Team Leader | Les Roches Equestrian.

International Baccalaureate Diploma

Activities and Societies: Student Council, Anti-Bullying Alliance, PhotographyStudent Council: Class Representative Anti-Bullying.